Now Hiring - Gift Shop Clerk in Mount Washington, NH

The Mount Washington Railway Company is seeking a friendly and professional team player to join our 2023 Gift Shop Crew. You are responsible for working in a fast-paced environment that utilizes both operational and selling skills. Utilizing professional and courteous communication skills, you will be able to describe and sell all products while fostering a friendly and welcoming atmosphere that enhances the guest experience while maintaining a fast and effective work pace.

Service:

• Offer a welcoming greeting to all guest as they enter the store.
• Initiate conversation; ask open-ended questions to determine guest needs.
• Accurately answer routine questions/inquiries about The Cog in a helpful and courteous manner.
• Answer all question regarding the merchandise and outline features and benefits with accuracy
• All payment types including, sales, returns, refunds, and exchanges should be processed s quickly and efficiently as possible
• Utilize add-on selling, cross-selling of tickets, and merchandise upgrading techniques to maximize sales.

Merchandise and Display:

• Accurately receive and check-in merchandise deliveries to vessel.
• Ensure all merchandise is accurately SKU’d and priced at all times.
• Display merchandise in a neat, eye-appealing manner. Restock items as necessary and keep store/storeroom neat and clean.
• Maintain shop and window displays

Loss Prevention:

• Maintain an awareness of theft deterrents.
• Communicate sources of potential loss to management
• Report all shop thefts to Gift Shop Manager

Safety:

• Comply with all safety, security, and environmental policies as outlined in the company handbook.
• Report accidents, injuries, and unsafe work conditions to manager.

Job Skills Required:

• Ability to work weekends/holidays and flexible hours
• Ability to work early morning or late-night shifts to open or close the store
• Ability to maintain appropriate cash levels in cash drawer and personal bank. Turn in all property monies and receipts and ensure deposits/cash drops are verified.
• Ability to communicate clearly and effectively with customers and colleagues
• Ability to set and accomplish goals in a team atmosphere
• Ability to remain calm under pressure and stressful situations
• Ability to receive direction and guidance where necessary
• Ability to lift up to 25 lbs. to effectively maintain appropriate inventory levels and shop merchandise standards.
• Ability to follow all company policies and procedures
• Ensure uniform and personal appearance are clean and professional
• Retail or Customer Service experience preferred, but not required.
• Reach, bend, twist, pull, and stoop; move, life or carry objects. Stand, sit, or walk for an extended period of time.
• Answer telephones using appropriate etiquette
• Strong computer skills
• Assist in periodic inventories
• Follow checklist for opening and closing shop
• Perform other reasonable job duties as requested by company Managers.

Essential Duties and Responsibilities:

Greet guests and sell merchandise over a Point-Of-Sale system.

Inform and educate guests as to Railway ticketing options and answer any inquiries produced by guests.

Create an overall positive experience for our guests through use of positive language and professional courtesy.

Act as a member of a team, to accomplish the goal of providing an excellent customer service experience for our guests while also working against a time deadline.

Work in a high paced, busy environment that changes hourly, daily, weekly and monthly depending on the mix of business for that time period.

Job Requirements:

Must be willing to close and work until the last train comes down.

Must be able to properly operate and use a computer

Must provide excellent service to internal and external customers

Must be able to maintain and keep right a cash bank

Must have the ability to adapt to unexpected situations

Must be punctual and reliable

Must be able to remain calm and portray a friendly demeanor in stressful situations

Must be willing to work weekends and holidays.

This is a seasonal position with a layoff at the end of our season.

Work Remotely

• No

Job Types: Full-time, Part-time, Temporary

Pay: $14.00 per hour

Benefits:

• Employee discount

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person