Inside Sales, Utilities

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You will be accountable for sales of products/systems/services/solutions in Electrification Distribution Solutions, Cary, NC, driving sales volumes and margins. As Inside Sales Specialist, you will work closely with 1-3 Sales Account Managers, supporting Electrical Power Distribution equipment and Control Systems sales to our large North American Power Utilities and Energy customers. You’ll be involved in the end-to-end sales cycle and process, from initial quote, to order processing & management, to status tracking. You will be accountable for nurturing positive customer relationships and providing exceptional customer service support.

This position reports to

Inside Sales Director

Your responsibilities

• Utilize daily ABB’s Order Management tools and Sales Tracking systems for an assigned set of customers to provide proactive sales support for new order entry, order status & management, and timely responses to customer inquiries
• Act as a liaison between Sales Account Managers, Customers, and internal Technical Product Support teams to ensure a smooth sales process and to provide effective resolution to any customer complaints or issues raised
• Assist in the coordination of investigations on complaints or customer service inquiries, as needed and provide direct communication and follow-up on all problem resolutions
• Will support the following activities on a periodic basis
• Participate in bid proposal reviews to analyze our response to meet customer contract requirements
• Help support investigations into identified technical product problems
• Provide reports to customers on outstanding orders, supplier managed inventory, or Blanket Purchase Order status/management

Your background

• Bachelor's degree is required in related field with a minimum of 2 years of technical sales support or customer support, or Non-degreed with 5 or more years of direct experience in sales or customer support of a technical industrial or commercial manufactured product
• Experience in the Electrical Power Products or Utilities industries is preferred
• Direct experience working closely with customers, providing customer service support, and responding to a wide variety of customer inquiries is required
• Must have ability to handle and manage many concurrent customer orders and quotations
• Order Management, Procurement, and Sales Management systems’ experience and capabilities is preferred
• Demonstrated MS Office proficiency and experience particularly with Excel is required
• Experience in outside sales and/or working with prospective customers is a plus
• Solid analysis and problem-solving skills are required
• Ability to work in a collaborative team environment with excellent verbal and written communication skills in English is required. Bi-lingual capability a plus
• Candidates must already have a work authorization that allows them to work for ABB in United States

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

More about us

ABB's Distribution Solutions Division provides utility, industrial and commercial customers with safe, smart and sustainable technologies for the distribution of electricity. With ABB AbilityTM enabled digital solutions at its core, our extensive portfolio includes distribution automation products, switching, limiting, measuring and sensing devices, switchgear, modular substation packages, and related services. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website [please apply online] Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: [please apply online] [please apply online] As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-[please apply online]. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-[please apply online] or by sending an email to [please apply online]. Resumes and applications will not be accepted in this manner.#LI-Hybrid