Now Hiring - Retail Sales Automotive Service BDC Representative in Milford, MA

Imperial Toyota

Milford, MA

*Full Time, Monday-Friday, 8am-5pm, AND alternating Saturdays with day off during the week when working a Saturday schedule

*Starting hourly rate is dependent upon experience

*Position also offers potential to earn commissions, paid weekly

We’re a growing dealership auto group in search of a highly motivated, goal oriented individual to join our team as a Service Business Development Center (BDC) member. Must possess great phone and written skills, have a friendly demeanor, be self-motivated, and able to work independently. Automotive knowledge a plus but not required. If you’re ready for an opportunity to grow and develop your automotive industry career please apply here.

Responsibilities of the Service BDC position:

• Answering and scheduling incoming customer service appointment requests. Requests will be made via websites and incoming phone calls.
• Schedule the first oil change appointment for vehicles sold by the dealership.
• Contact customers who missed a scheduled service appointment to reschedule.
• Follow up on manufacturer special offers.
• Proactively contact customers about vehicle recalls.
• Responsible for tracking and meeting manufacture dealership and district goals for service retention / loyalty.
• Assist with cashing out customers when needed.

Qualifications for the Service BDC position:

• Team Player that likes group environment but is also driven to individually succeed
• Great Attitude and customer service skills
• Automotive Sales and/or BDC Experience (Preferred but not required)
• Call Center experience helpful
• Able to communicate effectively verbally and in writing
• Able to handle a high volume of calls while providing quality service to each caller
• Basic Computer skills needed

If you have a current resume that details your qualifications for the position, please hit the "apply now" button and submit it with the provided email.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: In person