Now Hiring - Sales Support Specialist in Festus, MO

Sales Support Specialist

Good Earth Tools, located in Festus, MO, is experiencing tremendous growth in our Ballast Tools Equipment (BTE) division and is adding an energetic Sales Support Specialist to the team! This position will specialize in our heavy equipment division to establish working relationships with internal and external customers through customer service activities such as responding to customer requests, processing purchase orders and handling all customer inquiries in a courteous and effective manner. This is an exciting position working with major railroads and contractors providing parts and equipment used for maintaining the railways in the US and internationally.

The Sales Support Specialist’s responsibilities include, but are not limited to, the following:

• Establish a positive rapport with customers by providing professional and courteous customer service and project management to meet their needs
• Regularly communicates with customers to obtain detailed information on product specifications and to acknowledge and provide pricing and availability
• Identifies problems, provides technical assistance, and troubleshoots issues
• Works closely with field sales representatives to ensure customer satisfaction
• Communicates with shipping/receiving department on special instructions for packing, loading, transportation arrangements and shipping status
• Schedules and tracks shipments for customers and communicates with transportation companies, while maintaining consistent communication with the customer on the shipment status
• Monitors inventory levels and proactively communicates with internal team members to ensure future product availability
• Coordinates customer needs with other departments to ensure customer satisfaction

Requirements:

• Basic knowledge of, or desire to learn about, heavy equipment (excavators and backhoes) is a must
• Exceptional customer support experience and active listening skills
• Strong project management skills
• Previous experience with high volume phone contact
• Customer orientation and the ability to adapt/respond to different types of inquiries
• History of working effectively on a team, and willingness to be cross trained to assist teammates as needed
• Ability to multi-task, prioritize, and manage time effectively on a daily basis
• Excellent data entry and computer skills, including Microsoft Office Suite are required. Acumatica, or other MRP/ERP, experience a plus
• Excellent written and verbal communication skills and proficient in basic math
• A minimum of two years of post-high school education strongly preferred
• Must have the ability to work 40 hours as scheduled and maintain a punctual, reliable attendance record

Why you’ll love working here:
Earn more – We offer competitive wages and the opportunity for annual merit increases as you progress in your career. Hourly employees are eligible for quarterly performance bonuses!
Excellent Benefits – Our benefits package offers group health insurance, a company-funded profit sharing retirement plan, paid holidays and vacation, and company paid uniforms just to name a few.
Stay Active – You’ll be on the move during your shift in this fast-paced, exciting environment! You can get your steps in and also participate in our company wellness program!
Be Part of a Team – Every position plays a key role in meeting customer needs and we all work together as a team to get things done in our family-run organization!

Work Environment:
This job operates in a clerical, office setting. There is routine use of standard office equipment including, but not limited to, computers, phones, photocopiers, filing systems and fax machines.

Physical Demands:
This is a largely sedentary position, however, will require some moving about the office as well as lifting and filing. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Individuals may need to sit or stand as needed. This position may require walking primarily on a level surface for periods of time as well as reaching above shoulder heights or below the waist or lifting up to 25 pounds as required to file documents or store materials throughout the workday. Will require walking through a gravel yard with safety glasses, steel toe boots, hard hat and vest to collect equipment related data.

Job Type: Full-time