Now Hiring - The Watergate Hotel - Travel Sales Coordinator (Group) in Washington, DC

The Hotel

Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.

Location

The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.

Strategic Intent

The Sales Coordinator will take full responsibility for assisting members of the Sales team with general administrative duties associated with the hotels clients. The Sales Coordinator will represent the Sales and Marketing department both internally and externally. They are a vital source of support for the sales team and overall assist in the hotel achieving its goals and objectives.

Organizational Structure

The Sales Coordinator will report to the Director of Sales and receive collaborative direction and supervision from assigned sales managers.

General Duties and Responsibilities

The Sales Coordinator will assist Sales Directors and Managers with day-to-day organizational efforts to include:

• Answering phones and directing incoming leads or inquires to appropriate managers to our luxury brand standards.
• Assist with all administrative aspects related to preparing/sending client proposals and contracts.
• Assist Directors/Managers with preparations related to travel, site visits and other business related client engagement opportunities.
• Responsible for daily/weekly reporting duties via current hotel systems: working knowledge of Delphi preferred.
• Prepares all event documentation and coordinates with sales, hotel departments and customer to ensure consistent, high level service throughout pre-event, event and post event phases. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
• Acts as liaison between field sales person and customer throughout the event process. Makes presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.
• Proactively identifies operational challenges associated with his/her event and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
• Manages banquet and meeting space for assigned groups.
• Advises sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing re-bookings.
• Access and input data into a computer system to generate account history reports.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Experience and Requirements

Must possess 1+ years of direct, related administrative experience; those with luxury hotel sales and marketing and/or hotel operations experience will be preferred.

• Solid administration skills including (but not limited to): accurate and timely filing, proofreading and editing documents, managing multiple incoming telephone calls, faxing, mailing, emailing and creating various business documents required.
• Typing skills of at least 50 words per minute.
• Excellent communication skills (both written and verbal) with fluency in English required.
• Computer proficiency is required with proven abilities in MS Office, Word, Power Point, Excel; those with prior experience utilizing Delphi will be strongly favored.
• Prior experience assisting with travel arrangements, expense reports, trade show bookings and shipments is preferred.
• Ability and willingness to work flexibly including early mornings, evenings and weekends as business needs required.
• Must possess superior multi-taking skills and the ability to work well in a fast-paced environment.