Now Hiring - Big Bend Telephone - Customer Operations & Sales Representative | Sign-on Bonus $1,000 in Alpine, TX

Full description of the position

• Who Are We

BBT provides the most reliable and cost-effective communications services in the West Texas area. We offer blazing fast Fiber, DSL and fixed wireless broadband, as well as voice services, hosted PBX, managed network/managed Wi-Fi and Ethernet transport and scalable IT solutions for home and business.

We are more than just a broadband and phone company. We are your communications/technology partner. BBT serves 22 areas with high quality service, and we continue to expand into new areas. Our service areas include Alamito, Alpine, Big Bend National Park, Big Canyon, Calamity Creek, Comstock, Fort Davis, Fort Stockton, Heath Canyon, Lajitas, Langtry, Marathon, Marfa, McCamey, Presidio, Redford, Sanderson, Sheffield, Six Shooter, Terlingua, Terminal and Valentine.

With a strong core Fiber network and other sophisticated and cost-effective telecommunications services, call us to see how we can better meet your technology needs!

What Are We Looking For

The Customer Operations Representative will interact with the company’s customers and technicians by addressing inquiries and providing resolutions.

Duties/Responsibilities:

• Interacts with customers via telephone, email, or online chat to provide support and information on products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s experience escalates the issue to the next level.
• Assists OSP with creating tickets and billing facilities.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.
• Previous experience in a telecommunications experience is preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Alpine, TX 79830: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired salary?

Work Location: In person