Now Hiring - Howard Industries - Manufacturing HVAC Counter Sales Associate (Full-Time) in Culver City, CA

Full description of the position

Howard Industries, founded in 1960, is a family owned and operated independent wholesale distributor of air conditioning, heating, and refrigeration equipment, parts, and supplies. Our goal is to provide our customers with the highest quality products, unrivaled support, and the most expansive inventory selection in Southern California.

Job Description

The Counter Sales position is responsible for all sales and operation functions. Responsibilities include servicing customers, answering telephone calls, locating products, and generating quotes and invoices. Good interpersonal skills are necessary to service customers in the branch or on the telephone.

Our ideal candidate is a team player who takes initiative to become an expert at the counter, thrives in a fast-paced environment, and sees every learning opportunity and added responsibility as stepping stones in their careers.

Responsibilities

Duties include but are not limited to the following:

• Provide exceptional customer service through effective communication with customers in person and by telephone.
• Assist customers with sales, questions on products, and any other information.
• Effectively communicate the benefits of the products and services we offer.
• Build relationships with customers and help make their jobs easier by anticipating their needs.
• Enter and process customer orders and returns, maintain communication with customers, and provide all necessary updates in a timely manner.
• Ability to handle difficult situations with diplomacy and tact.
• Assist with pulling orders for customers.

Qualifications

• The ideal candidate will have excellent communication skills and a strong background in technical support and customer service/sales.
• Knowledge of air conditioning, heating and ventilation equipment, parts, and supplies.
• One year or more experience in a Counter Sales role is preferred.
• Strong interpersonal skills including sales, problem solving, and customer service focus absolutely required.
• Capable of working in a fast-paced environment with skills to multi-task on different levels.
• High School Diploma or GED Required.

Benefits:

• Health Insurance
• Paid Time Off
• 401(k)

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 3 years

Schedule:

• Monday to Friday
• Overtime

Ability to commute/relocate:

• Culver City, CA 90232: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Counter Sales: 3 years (Preferred)
• Customer service: 3 years (Required)
• HVAC: 3 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person