Now Hiring - Sales Specialist - Retentions in Orem, UT

Sales Specialist - Retention

Job Level: Associate – Entry level

Location: Orem, UT

Shift: Full-Time

Compensation: $60,000-$90,000/year

Benefits: Full-Time employees are eligible for Health, Dental, Vision, & Life and Accident insurance and a Health Savings Account.

Hiring Urgently!

Position Summary:

The Customer Advocacy Specialist, also known as the Retentions Specialist, is responsible for improving throughput by educating customers on the benefits of solar and resolving their concerns. In addition to retaining customers and collecting termination fees, the Retentions Specialist will also do proactive outreach to prevent cancellations from our high-risk customers. The Retentions Team is responsible for surfacing thematic issues to drive improvement throughout the organization.

Essential Duties:

• Answer questions and resolve concerns regarding solar design, installation, and financing
• Make and receive calls with customers regarding cancellation (90% outbound)
• Create and send termination fee invoices
• Process termination fee payments over the phone
• Stay up to date on industry news and trends to anticipate potential impact to the customer base

Minimum Qualifications:

• Exceptional verbal and written communication
• Customer Service Experience
• De-escalation knowledge and tactics preferred
• Persuasive sales skills
• Creative problem solving
• Efficient and organized
• 1+ years of sales or customer service experience
• High School Diploma or GED required