Now Hiring - North American Plastics - Retail Sales Inside Sales Representative in Seattle, WA

Full description of the position

The primary function of the Sales Team is to find new business, and grow customer relationships. Account maintenance and customer retention should be viewed in the highest regard.

A successful Inside Sales Representative will be able to answer our customer’s needs quickly and with a deep knowledge of our product lines. Web sales are the largest segment of the business, and demands require a dedicated individual that is passionate about our products and likes interacting with our customers on the phone, via chat, email and in person. Our Sales Team members are self-starters, progressive, goal oriented, and take initiative to drive the business into the future.

A Inside Sales Representative with North American Plastics is expected to assist our customers by answering products questions and helping them make an informed buying decision. Through our sales phone line, sales ticket system, and 10-12 yearly trade shows we attend, our Sales Team members are the most important customer facing roles in the company.

Essential Duties & Responsibilities:

• Answer inbound sales calls
• Answer Sales support tickets
• Take orders over the phone
• Draft quotes via email and ticketing systems
• Interact with customers quickly and with a friendly and helpful attitude
• Assess customers’ needs, provide assistance, and inform on product features
• Educate customers on using our website, assist with account setup
• Direct customers to equipment and products to fulfill their needs
• Participate in Open House, Garage Sale, Trade Show planning, and other special events
• Work the Redmond Retail Store as needed
• Fulfill occasional will-call orders, and serve as cashier when needed.

Skills/Requirements:

• Minimum of 1-year experience in a call center, or inside sales team. Equipment sales experience is a must
• Ability to learn our products and sell them to prospective customers
• Aptitude to quickly learn and navigate new technology systems and applications
• Strong desire to “go the extra mile” to drive sales
• Empathetic attitude for customers experiencing frustration with the deep learning curve of entry into the industry, and the desire to help them
• Possesses strong written, verbal and interpersonal communication skills
• Able to independently manage time to work effectively, meet deadlines, and achieve goals
• Attitude of continuous improvement both for self and the business (Lean)
• Stable employment history with a track record of success
• Physically able to lift heavy and/or awkward objects occasionally when fulfilling will-call orders.

Education:

Minimum High School Diploma

Benefits:

After 3 months you and your entire family will be eligible for our generous health care plan. North American Plastics also offers Paid Holidays, Paid Vacation and a rewarding Profit-Sharing Plan.

Job Type:

Full-time

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person