Now Hiring - Genesis Energy - Energy Mining And Utilities Customer Account Service Representative in Philadelphia, PA

Full description of the position

Genesis Alkali is the worlds largest natural soda ash mine and production site, offering a secure, reliable and diverse range of high-quality product choices. Alkali mines and processes trona ore and manufactures soda ash that is used in the production of glass, detergents, chemical manufacturing, pulp and paper production, and water treatment. It also produces sodium bicarbonate and other chemical compounds used in common industrial, agricultural, and household applications. Our main Alkali operations are in Green River, Wyoming, home of the world's largest trona ore deposit, with a corporate office in Philadelphia, Pennsylvania.Genesis Alkali, LLC is a wholly owned subsidiary of Genesis Energy, L.P., (NYSE: GEL). Genesis Energy is a growth-oriented master limited partnership headquartered in Houston, Texas. Through four divisions: offshore pipeline transportation, sodium minerals and sulfur services, marine transportation and onshore facilities and transportation, we provide an integrated suite of services to refineries, oil producers, and industrial and commercial enterprises. For more information visit [please apply online] or [please apply online] Join Genesis Alkali?Highly competitive salary commensurate with experienceMedical, Dental, Life & Disability Insurance, Vision, Flexible Spending (Medical and Dependent Care) and Health Savings Accounts, and Pre-paid Legal, beginning first day of employment; company funds a portion of HSA401(k) Savings and Investment Plan Company makes Safe Harbor matching contributions (fully vested) of 100% up to the first 5% of eligible pay you contribute; additionally, Company makes discretionary contributions up to 5% of eligible pay in the first quarter of the following year (three-year vesting requirement). Tuition reimbursement program available to qualifying employees for approved programs.Transit/Commuter benefit plan through Wage Works.

Position Title: Customer Account Service Representative
Location: Philadelphia, PA

Key Responsibilities:

• Single point of contact for customer interface of assigned accounts
• Order entry, lead time management
• Invoice processing to assure revenue collection meets goals
• Maintenance of customer master data
• Maintain proficiency in ERP system (SAP or Oracle) and CRM
• Coordinate customer complaint resolution with sales and marketing teams
• Other duties as assigned

Activities:

• Process customer orders and accurately enter into ERP system (SAP or Oracle)
• Process invoices and participate in billing and collection issues
• Manage short pays and credits for assigned accounts
• Communicate with customers any potential for order delays, product availability, transportation related issues, etc.
• Provide documents to customers to support order fulfillment or as requested by the customer
• Manage complaint process (document customer complaints, direct to appropriate party for resolution, follow up with customer)
• Maintain proficiency in ERP System (SAP or Oracle) and CRM
• May require light travel
• May be required to provide support after normal work hours in emergency situations
• Special projects and ad-hoc reporting as needed (e.g., system upgrades, contingency planning)

Skill, Capability, and Educational Requirements:

• Associate or bachelors degree from an accredited educational institution or equivalent work experience.
• Demonstrated learning agility and adaptability/flexibility
• Strong customer orientation
• Intermediate to advanced knowledge and aptitude of computer systems
• Ability to work independently as well as in a team environment
• Strong communication skills both verbally and electronically

Preferred Skills and Experience:

• Prior CRM and ERP System experience (SAP or Oracle)
• Dual language capability, strong preference for Spanish
• Chemical and/or process industry experience

Final determination on pay grade will be made by HR and company leadership consistent with the skills matrix and considering the candidates education, experience, past performance, demonstrated leadership, and influence.

Genesis Energy is an equal opportunity employer committed to diversity in recruiting, hiring, developing, compensating and promoting applicants and employees. All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation for employee's and applicant's disabilities or religious beliefs and practices.

Philadelphia positions are subject to the Fair Chance Hiring Law. Click Here to learn more about the ordinance.[please apply online]