Now Hiring - GSW Restaurant Equipment - Sales Associate/CSR *Bilingual Mandarin/Cantonese* in El Monte, CA

Full description of the position

About us

With two decades of industry expertise, we are a trusted wholesale and manufacturing company specializing in commercial kitchen equipment for major nationwide restaurants and chains. We pride ourselves on delivering top-quality products and personalized solutions to meet the unique needs of our clients.

POSITION SUMMARY:

The Sales Support Team member serves customers by providing product and service information and resolving product and service problems. They attract potential customers by answering product and service questions and suggesting information about other products and services; they provide support to incoming calls and emails from prospective dealers and customers.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Respond to customer email and voicemail questions by understanding inquiry, reviewing previous inquiries and responses, gathering, and researching information, assembling, and forwarding information
• Verify customer’s understanding of information and answer
• Record customer inquiries by documenting inquiry and response in customers’ accounts
• Improve quality service by recommending improved process and identifying new product and service applications
• Communicate and coordinate with Product, Sales, and Marketing as necessary.
• Provide feedback on the efficiency of the customer service process, updating the FAQ/Help pages,
• Provide excellent customer service to improve business performance
• Understand customer requirements so as to provide appropriate clarification and solutions
• Communicate with all internal teams to ensure customers’ requirements are met or exceeded
• Route and direct customer requests to appropriate personnel
• Contribute ideas to resolve customer problem to improve productivity
• Deliver prompt and professional solutions for customer’s inquiries via direct contact, phone, email, etc.
• Maintain and update customer documentation as needed
• Order parts and small equipment requested by customers
• Perform other related duties as required and assigned

COMPETENCIES:

• Superior customer service attitude with unwavering commitment to the customer, team, and Company
• Clear, concise, and genuine phone presence
• Excellent communication skills, both verbal and written
• Excellent interpersonal skills
• Outstanding problem-solving skills
• Ability to prioritize and multi-task in a fast-paced and demanding environment
• Strong organizational skills
• Highly motivated and self-directed
• High attention to detail
• Strong working knowledge of MS Word, Excel, and Outlook and MS Operating system
• Strong professional work ethic

QUALIFICATIONS & EXPERIENCE:

• High School diploma or equivalent
• Ability to successfully pass a background check
• Able to communicate in mandarin/cantonese is a plus
• 1-3 years of experience in a customer service environment
• Previous foodservice industry/commercial kitchen equipment experience is a plus

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Travel reimbursement

Compensation package:

• Bonus pay
• Commission pay
• Monthly bonus

Schedule:

• Monday to Friday

Ability to commute/relocate:

• El Monte, CA 91731: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person