Now Hiring - Customer Account Specialist in Gardner, MA

At NEWW, we pride ourselves as being customer-focused. We are currently looking for a Customer Account Specialist to join our amazing team.

Essential Job Functions:

• Key point of contact for customers and internal departments
• Respond promptly to customer inquiries and communicate directly with customers and outside sales representatives either by telephone, electronically or face to face
• Develop a working relationship with clients.
• Coordinate and resolve customer complaints by directing requests and unresolved issues to the designated resource.
• Coordinate with all departments to ensure all customer requests are responded to in a timely manner. This also applies to internal requests.
• Provide customers with updates on shipments, delays, etc.
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Continually train on and understand the principles of flexographic printing, corrugated packaging and food safety.
• Process critical customer activities including order entry
• Invoice and order issue resolution
• Organize workflow to meet customer time frames
• Accurate data entry in HRMS system
• Process design requests
• Request pricing from vendors
• Receive and process customer purchase orders
• Prepare and distribute customer activity reports (ie, inventory, sales reports, updated pricing) as needed and/or requested

• Perform other similar duties as required or as requested by supervisor.
• Support all sales persons assigned
• Analyze job specifications and work with the prepress department for accurate machine routing information for quotations
• Develop and prepare quotes, forward for review and approval, send to customers.
• Maintain and update estimating data base, including updating standard and variable costs.
• Resolve questions, concerns, and issues regarding quotes with clients and/or sales representatives
• Perform other similar duties as required by responsibility or necessity or as requested by supervisor.

Key Skills / Abilities / Behaviors

• Excellent written and verbal communication skills
• Excellent computer skills including Microsoft Office
• Strong attention to detail and acute problem- solving skills
• Excellent organization and prioritization skills
• Ability to multi-task in a fast- paced environment
• Work well as a team as well as individually

Education and/or Experience:

• 5 Years of experience in a production/distribution customer service environment
• High school diploma, general education degree or equivalent
• Experience in printing industry and/or packaging a plus

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Travel requirement:

• No travel

Ability to commute/relocate:

• Gardner, MA 01440: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: In person