Now Hiring - Contractor in Charge - Telecommunications Work from Home Customer Service Specialist in Sarasota, FL

Locations: Remote opportunities in Alabama, Florida, Georgia, Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Utah, Virginia

Work from Home Customer Service Specialist – Senior Level

As the first voice of our clients, our Customer Service Specialist role is the key ingredient that makes Contractor In Charge a leading support center in the home services industry. We are dedicated to delivering exceptional customer experiences and providing innovative solutions to both our agents and clients.

Key Responsibilities:

As a successful Senior Level Customer Service Specialist at CIC, you will:

• Learn and Adapt: Demonstrate a strong willingness to learn, paying attention to detail, maintaining a positive attitude, and embracing change with flexibility.
• Dependability: Display dependability with a solid attendance record, ensuring we can always rely on your support.
• Career Oriented: Strong focus and commitment to building a long-term and successful career, motivated to invest time and effort into developing their skills and expertise.
• Customer Focus: Root your interactions in empathy, ensure our clients receive the best care.
• Effective Communication: Communicate effectively with your teammates, management, and customers, fostering a collaborative work environment.
• Listening: Demonstrate exceptional listening, call control, and de-escalation techniques to handle customer interactions professionally.
• Decision-Making Skills: Exercise good judgment and independent decision-making skills, prioritizing the best interests of clients and the company.
• Proactive Approach: Be proactive, with effective time management and organizational skills, ensuring tasks are handled efficiently.
• Reliable Connectivity: Maintain a reliable private internet connection (not a hotspot or wifi) to ensure uninterrupted service.

Qualifications:

• High school diploma or equivalent
• Ability to type 50+ WPM, along with high level computer skills
• Minimum 3 years call center experience with high call volume
• Minimum 3 years of customer service in home service industry experience (HVAC, Plumbing, Electrical) or similar industry
• Minimum 1 year inside sales experience
• Previous experience in complex work environments is helpful
• Average 90% or higher QA/KPI scores
• Experience with CRM and scheduling software
• Managerial experience preferred but not required

Compensation:

• $22- $25/hr. based on experience

What We Offer:

• Commitment to Employee Growth: We believe in supporting and empowering our team, investing in both formal and informal learning development opportunities.
• Affordable health benefits, IRA retirement plan, PTO and paid holidays.

Why Join Us:

At Contractor In Charge, we value our associates and prioritize their growth. As a Customer Service Specialist, you'll be at the heart of our success, providing exceptional customer care and making a real impact in the home services industry.

Join our team and part of a company that values learning, embraces innovation, and offers a fulfilling career journey. Apply now and experience the rewarding world of Contractor In Charge!