Now Hiring - Retail Sales Sales Manager (Nordstrom Shop-in-Shop) in San Jose, CA

Job Title: Sales Manager

Location: Nordstrom Shop-in-Shop

Reporting To: Trade Coordinator

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewelry we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewelry accessible and affordable.

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Sales Manager role is an exciting opportunity to become a Brand Ambassador whilst influencing the Nordstrom team to offer an exceptional customer experience in store. You will be accountable for creating a highly productive work environment focused on driving sales and exceeding targets by partnering with Nordstrom on clienteling, exceptional customer service, and product knowledge.

What you’ll do

Sales Manager

● Responsible for setting and achieving daily/weekly/monthly targets

● Ensure that opportunities for improvement and/or any issues or concerns are communicated to your manager regularly and in sufficient detail, with recommendations for improvement

● Plan events to drive business

Leadership & Training

● Responsible for the MV training of Nordstrom New Hires

● Responsible for ongoing training of Nordstrom team on all new product and processes ● Motivate Nordstrom team to drive sales to achieve store target

● Build relationships with top sellers and key stakeholders throughout the store and region to drive sales, brand awareness, and event participation/attendance in the market

Customer Service

● Ensure the Nordstrom team is comfortable delivering MV standard of exceptional customer service

● Greet all clients with a friendly and welcoming demeanor

● Establish client’s needs, offer guidance and advice

● Maintain high level of customer service at all times

Clienteling

● Ensure Nordstrom team have had sufficient client/VIP training

● Collect and update customer information to ensure efficient use of client book and accurate data capture

● Develop and maintain client relationships

● Work alongside the Nordstrom Department Manager & your manager to plan and execute client events

Shop Operations & In-Store Experience

Partner with the Nordstrom Department Manager to:

● Ensure shop is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines

● Ensure the appropriate processing of:

o Shop maintenance/shop repairs/fixture replacements

o Putting out product shipments on the day on which they are received

o Maintaining back stock, trays, and packaging

o Engraving

o Product repairs and damages

o Piercing

Cash Handling and Payment Processing

● Ensure sufficient staff training is carried out prior to staff processing payments

● Process payments, refunds and exchanges accurately following Nordstrom company guidelines

Stock Management

● Responsible for investigating inventory discrepancies and reducing shrinkage

● Report discrepancy/stock loss incidents to Nordstrom and manager

● Implement process to ensure accurate stock management is maintained, and continually look for opportunities for improvement

● Compile and execute all shop reports (including Weekly RP callouts, End Of Week Sales Emails, Memo sales reports, etc.)

● Ensure the appropriate processing and reporting of memo product sales

● Proactively partner with the Professional Piercer to manage piercing stock needs and product feedback

What you’ll bring

● Fluent in English

● Experienced in managing and leading a team with a proven track record of success

● Customer obsessed and always prepared to go the extra mile

● An excellent communicator with strong interpersonal skills

● Proactive, positive and flexible

● Commercially aware and target motivated

● Ability to upsell and link sell

● Ability to build and maintain a client book

● Ability to work well under pressure in a fast paced environment, autonomously or as part of a team

To be successful at Monica Vinader...

● You are a doer

● You’re a team player

● You’re humble

● You are honest, straightforward and transparent

● You are a good teacher/mentor (approachable and accessible)

● You want to get your hands dirty

● You solve problems

● You are resilient

● You are flexible

● You are entrepreneurial, smart, and passionate

● If you don't know something, you say so. Then go figure it out quickly

● You love working in a creative environment

● You have a sense of humor

● You are an insatiable learner

Additional Requirements

Ability to document your authorization to work in the United States.

Travel Requirements

Ad hoc travel to Monica Vinader locations across the US may be required.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:

Our jewelry is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.

Job Type: Full-time

Salary: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person