Now Hiring - Capital Staffing Solutions - Human Resources And Staffing Entry Level Solar Consultant (Spanish Bilingual) in Palm Beach Gardens, FL

Full description of the position

Client Relations Specialist - (Onsite) Palm Beach Gardens, FL

9-month contract with potential to extend or convert

MUST be Spanish bilingual

We are seeking a well-qualified candidate who is passionate about providing top of the line client care to existing and prospective clients. Under general supervision, provides full account support to business, commercial, industrial, national, and/or government customers. Handles customer requests and complaints and interfaces with vendor partners and management to resolve. May perform other customer support tasks such as claims processing and resolution, contractor invoices, enrollment, billing, fulfillment, etc.

As a Client Support Specialist, you will be asked to:

• Become a main point of contact for our customers and provide exceptional support and problem solve to enable their success
• Manage each issue to resolution while providing clear communication and expectations

Job Overview
This position will be responsible for providing support to our customers (residential solar installation companies). This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have. This position requires availability to work in our North Palm Beach office 9:00AM-6:00PM and the availability to work remotely 2:00PM-11:00PM EST with one weekend day

Job Duties

• Provide exceptional customer service through phone, email, chat, etc.
• Become an expert on both financing and sales/operations workflows
• Be a knowledge resource and an escalation point for our customers
• Provide solutions to problems while educating and training our customers
• Document customer interactions with accurate and detailed interaction logs
• Serve as a voice of the customer and work with the team to improve our program and processes
• Work with team members, supervisors and management to adhere to quality standards and achieve service level goals
• Proactively escalate potential issues or anomalies to management
• Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base
• Create a positive work environment through collaborating with direct teammates and internal stakeholders

Qualifications

• Bilingual (Spanish speaking)
• Previous high level call center experience

Job Types: Full-time, Contract

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Palm Beach Gardens, FL 33408: Reliably commute or planning to relocate before starting work (Required)

Language:

• Spanish (Required)

Work Location: In person