Now Hiring - Samuel Son & Co. - Inside Sales Representative in Toledo, OH

Full description of the position

About Samuel, Son & Co. Inc.
At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business – enabling us to build on over 167 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change – within our organization and in the communities where we live and work. If you’re seeking an inclusive, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re stronger together.
Here are some of the great benefits that we offer:

• Competitive wage
• Company paid health and dental benefits
• Paid vacation and an annual bonus
• 401k with 5% company match
• Opportunity for career stability and growth
• Tuition reimbursement program
• Affinity group for women (dependent on location)
• On the job training

RESPONSIBILITIES:

• Identify and develop new market growth opportunities through making cold calls‎, online research and inter-company resources.
• Monitor inventory and discuss upcoming requirements with any contract or hold and release programs with current or new accounts developed.
• Make the prompt turnaround of quotes a priority.
• Speak to customers about developments and events (e.g. new / discontinuing products, increases or decreases in manufacturing activity, etc.) that could impact our business and share this information with the sales team.
• Actively seek new business from current customers as well as potential new customers.
• Establish and maintain good day-to-day working relationships with customer contacts.
• Write up all orders promptly as received, ensuring the accuracy of all relevant details (e.g. specifications, processing requirements, shipping and handling, etc.).
• Monitor the status of customers’ orders and intervene as required to ensure on-time delivery.
• Contact customers to inform them as soon as it is determined that their order will be late or incomplete and to work with them to minimize the consequences of the service breakdown.
• Be an advocate for the customer in dealings with various departments such as Credit, Production, Operations, Shipping and Purchasing.
• Perform all duties in a manner that is consistent with principles outlined in Samuel’s Customer Bill of Rights.
• Support and assist with customer satisfaction surveys.
• Understanding of the gross margin performance that is expected from your accounts.
• Take all relevant cost factors into consideration when developing quotes and ensure that quoted prices will be sufficient to deliver expected gross margins.
• Review the profit performance of accounts on a regular basis and look for ways (e.g. material utilization, processing set-ups, freight, etc.) to improve.
• Take personal accountability for the inventory position and performance of accounts.
• Ensure Special Purchase Requisitions are placed as required to meet customer requirements with consideration to customer usage patterns and economic order quantities.
• Review the total in-stock and on order position of accounts to anticipate potential excess and aged inventory issues.

ROLE REQUIREMENTS:

• Three years of experience in the steel service industry, with carbon plate, stainless steel and aluminum sales experience preferred.
• Completion of post-secondary education, University or College with a major in Business Administration or Marketing preferred, or an equivalent combination of education and experience.
• Effective communication and interpersonal skills.
• Focused on value-added selling, customer service, and developing strategic partnerships with customers.
• Proficiency with Samuel systems and Microsoft Office applications.
• Drive, determination and ability to work both independently and as part of a team.

SAMSA

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person