Now Hiring - DaBella - Construction Repair And Maintenance Services Call Center Supervisor - PM Shift in Hillsboro, OR

Full description of the position

The Call Center Supervisor is responsible for the success and development of others within our Call Center through effective leadership. We are looking for an individual who is determined to go above and beyond expectations to get the results needed. The ideal candidate will be a confident self-starter that thrives in a fast-paced environment and develops influence with team members by bringing high-spirited energy into the workplace. So, if you are driven, tenacious, and determined to attain goals, apply today!

Compensation: $55,000 - 62,000 + BONUS

Schedule: Monday - Friday PM shift

Minimum Qualifications:

• At least 2 years of call center or sales experience preferred
• Proven experience in a leadership role, call center preferred

Specific Requirements:

• Outstanding communication and interpersonal skills
• Knowledge of performance evaluation and production metrics
• Excellent organizational and leadership skills with problem-solving ability
• Solid understanding of reporting and how to translate data into meaningful information, can identify trends to the guide team, etc.

Key Responsibilities

• Develop objectives for the call center’s day-to-day activities
• Collect and analyze call-center statistics - implement directives and audit processes
• Ensure daily/monthly production targets are being met
• Effectively manage department by coaching and developing leaders
• Assist with evaluation and training of call center employees
• Prepare monthly performance evaluations of Supervisor team
• Assist with developing goals and projections in conjunction with Call Center Manager

Benefits:

Employees and their families are eligible to enroll in medical, dental, vision, disability, accident, and basic life insurance. Employees can also enroll in our company's 401k plan. Each DaBella Employee receives 80 hours of Paid Time Off annually, and 6 paid holidays during a calendar year. Individuals will also have access to the Employee Assistance Program and Pet Insurance.

About DaBella:

DaBella is the leading home improvement company in the United States. We have 40+ offices spread out through 17 different states, and we are striving to transform home improvement services across the country! The only way to achieve that goal is by having a solid team with outstanding leadership to achieve that mission. If you love working with people and building relationships, then this is a perfect position for you!

We Lead. We Care. We Grow.

**This is an ON-SITE position**

Learn more about DaBella at [please apply online] in sales, Leadership, marketing, retail, collections, call center, Teleperformance, insurance, or telemarketing? Apply today for immediate consideration!

Job Type: Full-time

Pay: $55,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Hillsboro, OR 97124: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 2 years (Preferred)
• Leadership: 1 year (Required)

Work Location: In person