Now Hiring - Cole International - Branch Manager - US Customs Brokerage in Port Huron, MI

Full description of the position

Branch Manager - US Customs Brokerage

The Branch Manager is responsible for the management, organization and growth & development of their respective branch. They must ensure the compliance of employees with the company policies, US Customs regulations, customer service requirements, and day-to-day clearing of inbound cargo. Oversee, assist, train & maintain responsibility for preparation of Customs entries & payment of duties.
Core Competencies

• Customer Focus
• Professional Communication Skills
• Team Work
• Problem Solving
• Accountability and Dependability
• Ethics and Integrity
• Time Management
• Leadership
• Coaching and Mentoring
• Decision making and Judgement
• Development and Continual learning

Job Duties

• Organization & Leadership of the branch
• Responsible for Branch revenue goals
• Monitor branch performance and take corrective action, as necessary
• Hiring, Training & Disciplining of Branch Employees
• Receive and respond to calls from customers
• Checking and responding to emails
• Audit entries
• Monitor staff training needs
• Conduct regular staff meetings
• Support business development
• Client visits as required
• Keep current with changing regulatory requirements and pass along information to staff
• Perform other duties as assigned

Requirements

• Customs Brokerage License
• High School Diploma or equivalent
• 5-10 years Customs Brokerage Experience
• Ability to understand logical processes and be detail oriented
• Strong Leadership Skills
• Strong work ethic
• Exceptional customer service skills
• Ability to adhere to confidentiality when working with sensitive information
• Ability to work with minimal supervision
• Ability to work with strong attention to detail and timelines
• Exceptional oral & written communication skills
• Experience with Word, Excel, Powerpoint & Outlook
• Ability to work with deadlines in a high-pressure environment

Work Conditions

• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• May need to work statutory holidays
• Travel may be required

Job Type: Full-time

Pay: $55,000.00 - $99,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus pay

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Port Huron, MI 48060: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Management: 3 years (Preferred)
• Customs Brokerage: 5 years (Required)

License/Certification:

• Customs Broker License (Required)

Work Location: In person