Now Hiring - Customer Service Representative/Inside Sales Representative - 2 in Cranston, RI

Customer Service Representative/Inside Sales Representative - 1

The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. The CSR is responsible for meeting established sales quotas, acquiring new customers, growing sales with current customers and increasing customer satisfaction.

> Benefits are effective on day one for all full-time direct hires

> Training programs are available to help guide team members and develop new skills

> Growth Opportunities - there is immense opportunities to grow your career

> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

• Answer parts line.
• Order processing.
• Executing all aspects of the sales function including order inputting.
• Existing account management.
• Relationship development.
• Serve as primary contact with accounts.
• Process purchase orders and requests for quotations.
• Provide customers with product and delivery information.
• Work closely with manufacturing personnel to meet customers’ requirements.
• Provide accurate information regarding availability of in-stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Recommend alternate products based on cost, availability or specifications.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Other tasks as assigned.

• Prior telemarketing sales experience preferred.
• General Microsoft Office skills (Outlook, Excel, Word).
• Customer service skills.
• Answering of phones and directing calls.
• Good verbal skills – must be able to explain fairly technical parts information clearly.
• Written skills – must be able to communicate via email effectively with customers.
• Organizational skills.
• Must be honest, hard working and intelligent.
• Ability to multi-task.
• Ability to handle high call volume.
• Excellent and confident customer support skills and positive disposition.

• 1 – 3 years

• High School diploma or GED equivalent, some college preferred

• Must be able to perform essential responsibilities with or without reasonable accommodations
• Potential travel on occasion (10 %) to customer sites for product demonstrations and conduct presentations

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.