Now Hiring - Pendleton Woolen Mills - Totem Store Sales Supervisor Manager in Kirkland, WA

Full description of the position

Totem Lake Store Sales Supervisor

Job Posting: R22232

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We offer:
Flexible work hours
Medical, Dental, Vision for eligible employees
Generous employee discount
401K with company match
Competitive compensation with paid time off
Growth and development opportunities

We own a wonderful story, one that our Pendleton Ambassadors should always be telling, where the customer and the product come together. Our Pendleton Ambassadors are in a unique position; they connect people to products that could enrich their lives and offer solutions with quality products that will create memories for generations. A curious, enthusiastic attitude and brand knowledge of the company’s values are crucial to success. Superior training in our company’s rich history and products will inspire excitement, loyalty and positivity.

Become a Pendleton Ambassador and bring your passionate attitude to help us connect generations. We are currently seeking a professional and dynamic full-time store sales supervisor for our Kirkland, WA store. Applicants must be flexible to work varying schedules: holidays, days, nights and/or weekends. Please be sure to include a complete resume when applying.

Job Description:

• Support the company expectation and achieve sales and profitability through driving product knowledge, exceptional customer service, and sales.
• Maintain store visual objectives and housekeeping expectations.
• Provide positive feedback and in the moment coaching with sales staff, encourage positive selling and customer service behaviors.
• Consistent written and verbal communication with store management.
• Reads and responds or reacts timely and clearly to all written and verbal communication, including from customers, corporate partners or other store locations.
• Responsible for shift opening and closing store functions.
• Creates and executes daily planner and communicates expectations with staff.
• Responsible for shift inventory processing, receiving in, transferring out activities, order fulfillments and shipping.
• Complies with all company policies and procedures and ensures store team is compliant.
• Completes sales transactions with efficiency from end to end.
• Escalate store issues in a timely manner; problem solve and actively recommend solutions or improvements.
• Other tasks as assigned.

Job Expectations:

• Self-motivated, sales driven and prioritizes customer service
• Supports a team environment
• Effective verbal and written communication skills
• Effective problem solving skills
• Meets deadlines when manager is not present
• Computer/POS systems and software skills
• Able to work a flexible schedule, including holidays, nights and weekends
• Proven ability to communicate effectively with store employees, management and customers. Excellent listening and writing skills.
• Maintain calm and poised in stressful situations. Know when to partner for support.
• Solution orientated, bringing challenges to a positive conclusion. Partner with store management to find solutions for improvements.

Job Qualifications:

• 3 years retail sales or customer service including a minimum of 2 years store supervision
• Must practice effective verbal and written communication skills
• Must be self-motivated and able to work with minimal supervision

System Qualifications:

• Microsoft office including excel, publisher and word
• Retail inventory software and order processing systems
• Understand the POS system and other software used by the stores

Physical Demands and Working Environment:

• Flexible schedule with nights, holidays and weekend shifts per scheduling guidelines.
• Physical dexterity and stamina to reach and lift to complete visual presentations and/or store set up.
• Ability to lift up to 40lbs.
• Reaching arms over head, ladder use, computer operation, continuous standing and walking, hand coordination, telephone use, speaking, reading, writing.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $20.10 - $22.80 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Ability to commute/relocate:

• Kirkland, WA 98034: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 4 years (Required)
• Management: 3 years (Required)

Work Location: In person