Now Hiring - Retail Sales Assistant Sales Manager (Management Trainee) in San Mateo, CA

Overview

As a member of the store team, your role as an Assistant Sales Manager is to help your team develop customer relationships and maximize sales, while training for the next level of management within our company. This role serves both our customers and our team as a member of store leadership. This role is focused on learning all areas of the store to maximize personal and store performance.

As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment.

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!

Responsibilities

• Assist in driving top line sales, including supervising, coaching, and direction of the sales staff.
• Contribute to the sales floor by actively engaging in the sales process with our customers, providing an excellent experience for each customer in store while also exemplifying our Shane Co. sales tools.
• Working closely, collaboratively, and transparently with the rest of the store management team.
• Ensuring partnership with the Store Visual Merchandiser to understand and educate team in all merchandising standards including case presentation and storytelling.
• Participating in and exemplifying our company culture.
• Develop a basic understanding of all functionalities and processes in the shop, customer service department, and sales operations.
• Attending and participating in all scheduled meetings of the store management team as requested, as well as meetings with the sales team.
• Perform duties related to opening and closing the store.
• Process clean and checks, write up shop jobs for sales, customer repairs, and warranty work, master Quality Control according to Shane Co. standards, and participate in shop-related inventories.

Qualifications

• A minimum of 1 year of sales or other customer service experience in a face-to-face environment is required. A minimum of 1 year supervising others is preferred. Prior experience with jewelry sales is neither relevant nor required… we will teach you!
• We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!)
• Prior experience supervising others.
• Retail sales or hospitality industry experience preferred with the ability to present features and benefits of unique products.
• Genuine enjoyment in working with people.
• Demonstrated ability to influence others in a trusting and cooperative manner.
• Great listener… we need you to listen to each employee’s and each customer’s needs.
• Ability to maintain customer relationships in a changing sales environment.
• Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
• Energetic team player.
• Must possess a high level of visual acuity and manual dexterity.
• Excellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required.

Behavioral Characteristics

Strong communication and initiative are required for this role, as well as a focus on working with and through others. Successful candidates for this role will be able to motivate others while responding to their team’s needs and concerns in a fast-paced environment. Ability to lead by example, build relationships, and be resourceful and proactive are characteristics that help our best Assistant Sales Managers succeed.

Work Environment

Why Work for Shane Co.?

• We want driven and competitive people who help us satisfy our customers’ needs. In our stores, we do not sell on commission, we offer a competitive base rate and we bonus based on team performance.
• We focus on providing you a time off package that is very generous for retail! It is important for us to be available when our customers need us. Our store employees do work weekends and evenings. However, you accrue 3 weeks of vacation in your first year! In addition, you also earn 6 sick days per year. We are closed on 7 holidays (unlike most retailers), AND we pay you for one volunteer day per year! The longer you work with us, the more vacation time you earn.
• Unlike other companies who just offer low paying disability insurance to cover your major illness situations, we offer the ability to earn time off at FULL pay for the care of yourself or a family member! When your family needs you, we want you to be able to be there for them.
• We offer very competitive medical, dental and vision plans, as well as a 401 (k) plan with a company match, company paid life insurance, and flexible spending accounts for medical, daycare or mass transit commuting expense. We also offer a number of discounted voluntary benefits including long-term disability, life insurance for your dependents, pet insurance and even things like discounted travel and movie tickets!
• We have benefits focused on you AND any family member (Partner, children and even your parents!) including paid parental leave, an Employee Assistance Program, counseling, legal advice, assistance in finding appropriate medical specialists and even help in understanding medical bills! We’re so focused on you as a whole person that we even have a dedicated staff member focused on your well-being and work life!
• And, of course, we offer a generous discount in our stores or online for you AND your family members!