Our Hotels

Reference

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  The role will be directly responsible for brand, marketing, communications, catering, competitor insights, strategic business planning, sales, revenue management, pricing, and target market strategies.

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  The role will also collaborate closely with all members of the executive committees, hotel operations and Dorchester Collection

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  We are looking for an exceptional leader, who is passionate about the hotels’ commercial success and their development and will be a key member of the hotel executive teams. The ADOSM will be critical in ensuring the alignment and development of each hotel, working to develop strategies that deliver an optimal & balanced business mix, increased market share and financial success.

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  They must have empathy and an unwavering ability to work across two hotels that both have unique business needs - their vision and initiatives should contribute to the hotels complimenting each other, resulting in a clear brand definition for each property.

• Set a clear and aligned commercial strategy that drives business growth, acquisition and retention of guests, develops key clients, MLA (must look after) guests, market share and brand equity.

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  Develop a target market strategy – an end-to-end multi-discipline, cross-departmental strategy that ensures target market customers are in the forefront of mind throughout the eight steps of the customer journey.

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  Develop loyalty & recognition through a rolling strategy designed to identify, develop, nurture, retain and reactivate our most valuable guests. Measured by the number of active guests, lifetime spend and movement across DC.

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  Champion a unified and collaborative work environment across divisional departments. Ensuring there is clear communication and alignment across disciplines and between DC and each of the two Los Angeles hotels.

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  Responsible for the hotel/s sales team. Maximize the overall productivity and effectiveness of the sales organization, define a clear strategy and lead the team to achieve aggressive growth and market share advantage from key clients, partners and territories.

• University degree level or equivalent, preferably in a related field

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  Commercial executive level experience

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  Relevant professional qualifications and certifications.

• Strong record and minimum of 5 years of accomplishment in commercial leadership roles

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  A strong level of experience and understanding of the critical commercial functions in the hospitality business. Brand, revenue management, sales, marketing, communications, catering, performance, and customer insights

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  Has successfully built, scaled and led high-performing teams

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  Extensive experience in sales and marketing

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  Experience of successfully repositioning hotels/businesses highly desirable

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  International experience beneficial

• Good knowledge of IT systems and their application in an luxury hospitality environment

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  Proven ability to build internal relationships

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  Polite, empathetic and professionally confident

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  Resourcefulness

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  Decisiveness

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  Focus

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  Credible and trustworthy

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  Competitive & results focus

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  Strong financial acumen

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  Strong Influencing skills

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  Ability to multitask and time-management

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  Excellent attention to detail

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  High level of computer literacy

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  English is the primary language used