Now Hiring - Capri Hospitality Management - Travel Hotel Sales Admin & Event Coordinator in Tucson, AZ

Full description of the position

Welcome to our newest addition, The Eddy Hotel Tapestry Collection by Hilton! The Eddy Hotel is a unique and original concept yet part of the Hilton brand as a Tapestry hotel. The Eddy Hotel is owned and operated by Capri Hospitality Management. Capri HM is a management company that owns and operates seven hotels in the western US, with more on the horizon. We have been in business since 1928 and our corporate headquarters are in Tucson, Arizona. We are a growing company that likes to promote from within. Please visit our website at [please apply online] to learn more about our company.

About The Eddy Hotel

• Unique concept inspired by the company’s family history
• Centrally located and situated among the desert foothills of the Santa Catalina Mountains
• Hilton Tapestry
• 106 rooms
• 3,000 sq ft meeting space
• Full-Service Restaurant and Bar with Light Fare
• 120 seat capacity indoor/outdoor open flow culinary experience for light fare and beverages

The Eddy Hotel is actively recruiting full time Sales/Event Coordinator.

The Sales Administrative Event Coordinator will support the Director of Sales. The candidate must demonstrate excellent written and verbal communication skills, with the utmost attention to detail. This position is best suited for someone with strong organizational skills, event planning experience and in-depth social media knowledge. The Sales Administrative Event Coordinator will support the sales department with all aspects related to the sales process and providing exceptional service to our clients and guests and will be responsible for providing administrative support to maximize revenue.

The Eddy Hotel is an Equal Opportunity Employer. Diversity is important to us and not only welcomed but encouraged. Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Why should you join our team?

• If you are looking for a culture where you make a difference and truly are part of a successful team, then we are the place for you
• We strive to grow our team with people who share our passion and energy for creating the best experience for our guests and team members!
• We offer competitive wages and opportunity for advancement
• Benefits include medical, dental, vision, supplemental gap medical, accident, short term disability, 401(k), 401(k) company match, vacation, holiday and other types of supplemental pay
• All associates are eligible to participate in the Hilton Employee & Friends Team Member Travel Program

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Administrative support to the Director of Sales.
• Assists with special projects and onsite special sales events.
• Must be available to work a flexible schedule to include evenings and weekends when necessary.
• Must communicate both verbally and written with all employees and guests in an attentive, friendly, courteous, and service oriented manner.
• Ability to multi task and prioritize functions to meet deadlines.
• Maintains strong hotel presence on Social Media; Facebook, Instagram, LinkedIn, Twitter, TicTok, etc.
• Assists with soliciting and identifying new accounts, while maintaining existing accounts.
• Screen and qualify incoming inquires at beginning stage of sales process.
• Reserves and maintains event space and room blocks in Delphi pre and post event. Record final room pick up and guarantees.
• Works closely with clients; detail banquet event orders specific to client requirements; obtain client signed approval for execution of event.
• Coordinates with customers on due dates for rooming lists, cut off dates, BEOs, contracts, guarantees, etc. to ensure that all deadlines are met.
• Distribute banquet event orders to staff in a timely manner.
• Orchestrate weekly BEO meetings with assigned staff members.
• Maintain group room blocks and catering/banquet events in the property PMS system.
• Create property group resume for all departments to assure successful guest experience.
• Assist with set up, maintaining, and clearing of event space before and after.
• Knowledgeable on setting up and operating standard audio-visual equipment.
• Administers events; including greeting all groups, creating, and executing welcome amenities in rooms, finalizing items with group prior to check-in.
• Inspects guest and meeting rooms, to ensure they meet client expectations and the hotels standards.
• Works closely with the front desk and kitchen to ensure accuracy of reservations and event food and beverage requirements.
• Follow up with client to ensure guest satisfaction and wrap up billing/payment of rooms/services.
• Perform other reasonable job duties as requested by Management

Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Associate demonstrates ORGANIZATIONAL SUPPORT

• Observes and adheres to safety and security procedures, promoting a safe work environment.

Associate demonstrates INITIATIVE

• Seeks out new assignments and assumes additional duties when necessary.
• Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.

Associate demonstrates exemplary DEPENDABILITY / RELIABILITY

• Can be relied upon regarding task completion and follow up.
• Ensures work responsibilities are covered when absent.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes ownership of all work performed and communicated.
• Completes tasks on time or notifies appropriate person with an alternate plan.

Associate demonstrates acceptable PRODUCTIVITY standards

• Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.
• Assists department in exceeding productivity standards.

Associate demonstrates effective PROBLEM SOLVING

• Identifies and resolves problems in a timely manner, using intuition and experience to complement data.
• Gathers and analyzes information skillfully.

Associate demonstrates WORKPLACE RESPECT to all associates

• Demonstrates knowledge of EEO policy and promotes a harassment-free environment.
• Shows respect and sensitivity for cultural differences.
• Able to build morale and group commitments to achieve goals and objectives.

Associate demonstrates effective ORAL /WRITTEN COMMUNICATION

• Practices attentive and active listening with all employees.
• Listens without interruption and gets clarification.
• Actively participates in meetings, contributing ideas to improve the company.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Solicits customer feedback to improve service.
• Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.

Associate demonstrates effective FINANCIAL MANAGEMENT skills

• Monitors and controls labor costs.
• Seeks approval for overtime, if required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• One to two years related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write professional routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to interpret and perform basic computer functions. Knowledge of Outlook, Word, and Excel.

WORK ENVIRONMENT

The work environment normally entails the following:

• Indoor work environment
• Minimal to moderate noise levels consistent with hotel environment
• Exposure to cleaning chemicals.

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

Position is expected to:

• Stand less than 1/3 of the time
• Walk less than 1/3 of the time
• Sit more than 2/3 of the time
• Lift up to 50 lbs.
• Push / pull up to 75 pounds with assistance.

What to Expect

• Be part of a cohesive team with opportunities to build a successful career.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.

The Eddy Hotel provides the following inclusive hiring information:

• Inclusive of minority and disadvantaged groups
• LGBTQ+ friendly workplace
• Age-inclusive

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Hilton: 1 year (Preferred)
• Relevent or Similar: 1 year (Preferred)
• Admin and Event Coordinator: 1 year (Preferred)

Work Location: In person