Now Hiring - Retail Sales Customer Service/Sales Support - DHIA in Vancouver, WA

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a solid, family-run business that’s been around since 1949 and we’re not going anywhere. The Hannah family is passionate about how our business is run and how our customers are treated. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.

Dick Hannah Dealerships. Believe in nice.

Benefits: Hannah Motor Company offers a variety of health insurance benefit options for employees and their families. Available benefit options include medical, dental, vision, Health Savings account, Flexible Spending account, basic and voluntary life insurance, and short- & long-term disability. Benefit eligibility begins the first of the month following 60 days of full-time employment subject to the terms of the applicable benefit plan. Additionally, the Company offers a competitive 401k plan to assist employees with future retirement and financial planning.

PTO: All regular full-time employees receive paid time off, in compliance with state sick leave requirements, according to the following schedule:

• 0 – 2 years of service = 4 hours earned per pay period.
• 2 – 5 years of service = 6 hours earned per pay period.
• 5 – 10 years of service = 7 hours earned per pay period.
• 10 – 20 years of service = 8 hours earned per pay period.
• 20 + years of service = 9 hours earned per pay period.

Part-Time Employees- Will accrue PTO at an hourly rate of .046 regardless of tenure.

Paid Holidays: Hannah Motor Company offers 6 paid holidays per year to Customer Service/Sales Support subject to completion of the introductory period and other eligibility requirements as per company policy.

Customer Service/Sales Support - DHIA hourly rate $18-$19, DOE

This position has great growth potential including paid licensing/education to move into a Licensed Sales Professional or a Licensed Customer Service Representative.

Responsibilities

• Assist walk-in customers in a prompt and courteous manner.
• Answer incoming calls in a prompt and courteous manner ensuring all calls are transferred to the appropriate party.
• Post customer payments, complete and perform all other customer service/administrative duties as may be assigned.
• Schedule policy reviews to address policy changes, quote and write new policies.
• Make outbound calls for sales appointment setting, policy cancellations and post purchase reviews.
• Manage returned mail, update policies with new information.
• Regular attendance

Qualifications

• Call center experience strongly preferred.
• Excellent customer service and communication skills (including listening, speaking).
• Ability to multi-task.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.