Now Hiring - The Sheridan Group - Manufacturing Customer Service Representative in Random Lake, WI

Full description of the position

Job Summary:

Achieve superior customer satisfaction and coordinate the successful execution of all jobs within each assigned account.

Duties/Responsibilities:

· Understand customer nuances to effectively represent them within the organization; communicate with internal departments; resolve customer concerns

· Accurately review, interpret and communicate all incoming instructions from customers to internal departments to ensure that high-quality products and services are delivered and exceed customers’ expectations.

· Collaborate with the sales force in establishing and maintaining good working relationships with customers including preparing for and occasionally attending customer visits and identifying and communicating new opportunities to Sales Rep.

· Request estimates and accurately quote prices to customer base on estimating proposal. Ensure customer prices are accurately recorded including additional costs associated with each product/service

· Create, distribute, and maintain various reports for the customer

· Establish and maintain detailed and accurate current records and specifications for all customers

· Continue to develop knowledge of all products and services as printing technology changes with market demands

· Proactively guide customers through production workflow, educate and recommend enhancements

· Provide backup assistance in the event of absence, vacation or work load imbalance

· Acknowledge all customer inquiries immediately and respond as soon as resolution is available

· Provide accurate projections of incoming work for scheduling purposes

Basic Qualifications:

Ability to work in a cross-team environment and multitask

• Computer literacy specifically MS Word and Excel
• Strong organizational, problem solving and conflict management skills
• Excellent verbal and written communication skills

2 years of experience in Customer Service or Account Management

Desired Skills and Abilities:

• Associates degree preferred

Physical requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

· Mandatory hearing protection while in the production area of the plant

· Chemical exposure is low. The only possible exposures are toners from copiers and printers and a few chemicals used in the Prepress area. When changing toner, caution should be used because overexposure can occur.

· Sitting and computer usage is approximately 85% +/or – of the time

· Temperature is constant, no extremes

· Lifting of minimum of 10 pounds

· Possible eye and neck strain due to computer usage

WHY WORK FOR SHERIDAN?

• Job training
• Career advancement
• College tuition up to $5,250 per year
• Paid vacation & holidays
• Competitive compensation
• Medical (PPO and HSA Plans), Dental, Vision
• Teledoc – convenient and no cost
• Company paid basic life and AD&D insurance
• Voluntary life
• 401(k) with company match
• Company paid short term disability
• FSA Health and Dependent Care savings accounts
• HSA Health saving account
• EAP program

CJK Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need assistance or a reasonable accommodation to apply for employment, please contact the HR department at 920-[please apply online].

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Random Lake, WI 53075: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Print advertising: 1 year (Preferred)

Work Location: In person