Now Hiring - Sarver Landscape - Account Manager in Wexford, PA

The Account Manager will be the liaison between Sarver Landscape operations and account representatives to ensure the best possible customer experience.

ACCOUNT MGT. RESPONSIBILITIES:

• Grow Lawn, Tree and Plant care program

• Answer and, if necessary, direct telephone calls to appropriate Sarver team members

• Write, send, and track contracts

• Track customer satisfaction to ensure contracts will be renewed

• Answer or procure answers to customer inquiries

• Generate and manage account files

• Manage CRM and other operational software

• Generate and submit Site Evaluations

• Send customer surveys

• Follow up on projects

• Proactively communicate schedule and changes to customers

• Monitor invoices for accuracy

• Monitor job costing to ensure proper pricing

• Visit and monitor job sites for quality and efficiency

• Attend design-based enhancement meetings

• Upsell additional services throughout the season

• Develop and manage filing system

• Communicate with customers about accounting or operational issues

• Submit Enhancement, Tree, Snow and Maintenance proposals with appropriate supporting documents

• Communicate and catalog approvals and proposal status

• Attend and contribute to Production Meetings

Other Duties:

• 
  Other duties as assigned

• Operate in stop-gap capacity when positional vacancies occur