Now Hiring - Serpentini Chevrolet Auto Group - Automotive Call Center and Customer Service Agent in Westlake, OH

Full description of the position

Serpentini Chevrolet is a rapidly growing automotive retailer that is looking to hire Call Center Representatives to join our Business Development Center (BDC). Drive Serpentini’s culture of customer service and a commitment to transparency that enables us to provide exceptional service and exceptional value for our clients. Our rapidly expanding business enables us to provide significant opportunity for learning, training and career growth for our team. In addition, we provide a highly competitive compensation plan, along with benefits including medical, dental, vision, disability and paid time off.

BDC Representative Qualifications:

• Confident, pleasant and professional phone voice
• Possess time management skills and be able to work independently
• Must like being part of a TEAM
• Clean background check

BDC Representative Responsibilities:

• Generate appointments by means of proactive inbound and outbound prospecting, and lead activity management in an effort to qualify and market to potential customers
• Set appointments
• Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our sales offerings
• Provide superior customer service and achieve highest degree of customer satisfaction
• Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements
• Meet specified monthly targets and goals
• Direct customers to product information resources, including those available on the internet
• Check email frequently and respond to inquiries immediately
• Deliver inquiries/messages intended for other sales personnel and department promptly
• Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude

BDC Representative Preferred Skills and Experience:

• Prior customer relations or BDC experience required. We are willing to train and develop the right individual.
• Excellent customer relationship skills
• Self-starter, motivated and success driven
• Confident, positive and high energy presence
• Strong communication skills
• Team-oriented with a desire to achieve both individual and collective goals
• Must be able to pass background and drug screenings

Job Type: Full-time

Pay: $3,200.00 - $4,250.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Westlake, OH 44145: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person