Now Hiring - ALLDATA - Information Technology Account Manager in Elk Grove, CA

Full description of the position

Position Summary

The Account Executive is the primary interface that is responsible for the development of business relationships with current ALLDATA customers. They will provide post-sales support to current ALLDATA customers, identify, and grow sales opportunities in assigned territories, and be part of the Customer Support Call Queue. Product development support, post sales relations, customer retention, sales skills, follow-up and action planning are key elements of this position.

Position Responsibilities

• Onboard/Welcome and setup new customers
• Contact customers to review their business and ensure customer loyalty
• Take ownership of customer issues and drives to resolution in a timely manner
• Renew existing subscriptions
• Identify sales opportunities to increase customer profitability and drive company revenue
• Work with other departments to deliver maximum customer retention, sales revenue and net sales profit
• Actively participate in customer support call queue daily
• Train, educate, and consult customers on how to best use their ALLDATA products
• Achieve daily and weekly key performance indicators to ensure maximum territory coverage
• Maintain availability within scheduled shift to be accessible to clients when needed

Position Requirements

• High School graduate or GED certificate
• 3-5 years’ account management or sales experience
• Ability and willing to sell/upsell to existing customer experience
• Ability to work collaboratively and build relationships within the ALLDATA
• Problem solving, organizational, and time management skills
• Strong listening and communication skills
• Self-motivated/self-starter with strong work ethic
• Ability to maintain composure and professionalism with customers and colleagues
• Bi-lingual is a plus
• Automotive knowledge is a plus
• Proven ability to work independently
• Microsoft Office skills; especially Excel

Job Type: Full-time

Pay: $64,480.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 10 years
• 11+ years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Travel requirement:

• No travel

Ability to commute/relocate:

• Elk Grove, CA 95757: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person