Now Hiring - All American Trailer Connection - Retail Sales Customer Service Representative/Sales (Bilingual) ($50-$60,000) in West Palm Beach, FL

Full description of the position

Come join the AATC family! With over 30 years in the Truck and Trailer industry, we have a well-established reputation for providing excellent service to both our customers and our employees. Our company continues to grow with the integrity of our internal and external relationships and our collaboration as a team to exceed goals. Join a well-established company that takes pride in cultivating a team environment and encourages our employees to further their growth and development.

Position Overview

We have an immediate need for Customer Service Representatives with Sales skills to join the AATC team.

We are looking for an associate who is energetic, compassionate and can create a sense of urgency on the phone with a positive attitude. Someone who enjoys helping customers and can provide a five star level of service and can upsell

Location: West Palm Beach, FL

Responsibilities:

• Work in Salesforce to track and create tasks for overflow calls from other departments.
• Verify customer orders for accuracy.
• Discuss details of an order with customers when necessary.
• Upsell warranty products to existing customers
• Make detailed notes from interactions with each customer.
• Navigate quickly and accurately in multiple web-based programs while working with a customer on the phone.
• Assist customers with completing credit applications, discuss terms of credit approvals with customers.
• Must be comfortable offering additional products and accurate product details to customers including insurances and warranties.
• Responsible for accurately explaining vehicle tag and title options to a customer

Requirements:

• High level of confidence, energy and professionalism while communicating via phone, text or email
• Selling
• Ability to learn and execute phone scripts confidently and fluidly
• A strong team player with the ability to work independently
• Successfully pass a pre-employment background check and drug screening
• Proficient in the latest technology: computers, CRM, cell phone, websites, and Email
• Excellent task management and prioritizing skills

Why AATC?

In addition to a rewarding career, AATC offers our employees the following:

• 401K + Employer Matching
• Competitive Health Benefits including: Medical, Dental, Vision + Group Life Insurance
• Supplemental Insurance options, Voluntary Life Insurance, Short Term & Long-Term Disability
• Paid Time Off
• Unlimited career potential

Job Type: Full-time

Schedule:

• Monday to Friday 9-5
• Saturday 9-1 (between 2-3 Saturdays per month)

Pay: $20 Per Hour Plus Bonus and commission

Supplemental Pay:

• Goal Based Bonus pay
• Product Sales Based Commission pay

Experience: Applicants should have experience in a previous role with moderate call volume and/or call center experience. Phone sales experience is also preferred.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
Job requires limited interaction with the General Public.

Ability to commute/relocate:

• West Palm Beach, FL 33406: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 2 years (Required)

Work Location: In person