Now Hiring - National Building Museum - Arts Entertainment And Recreation Special Events & Group Sales Coordinator in Washington, DC

Organization Summary

The National Building Museum inspires curiosity about the world we design and build.

We are a private, nonprofit institution, created by Congress in 1980 to commemorate American achievements in architecture, design, and engineering and to encourage excellence in the building arts. Today, the National Building Museum transforms understanding of the history and impact of architecture, engineering, landscape architecture, and design. Through exhibitions, educational programs, and special events, we welcome all ages to experience stories about the built world and its power to shape our lives, communities, and futures.

Our Commitment

At the Museum, we pursue diversity and endeavor to create an inclusive and accessible environment for our staff, visitors, stakeholders, and Board members. We value diverse perspectives and believe the power of diversity enriches us all. Creating an inclusive environment is critical to every individual’s work. We are an equal opportunity employer, and we encourage candidates from historically underrepresented groups to apply.

Position Description

The Museum seeks an enthusiastic, personable, and process-minded individual to join our Special Events department! Since 1885, the National Building Museum has been the stage for Washington D.C.’s most elegant events, from nonprofit fundraisers to Presidential Inaugural celebrations! The Special Events and Group Sales Coordinator will professionally and diligently handle incoming booking inquiries, coordinate site visits, process agreements for private events and group sales, and assist in planning and organizing internally-run events. Ideally, this individual will have a strong sense of urgency and prioritization, genuinely enjoy a highly people-focused role, and be flexible enough to manage a multi-faceted role within our organization.

This full time exempt position reports to Director of Special Events and works extensively with outside groups, museum visitors, and internal partners. As a member of the Operations and Strategy department, this position supports stakeholders and partners across the Museum. The Special Events and Group Sales Coordinator embodies the values of the Museum and is a leader in building an inclusive and equitable environment for colleagues and visitors.

Essential Duties and Responsibilities

• Respond to Special Event and Group Tour inquiries electronically, over the phone, and in person.

• Maintain accurate and up-to-date records of leads and bookings.

• Maintain detailed knowledge of our event spaces, limitations, and Museum operations to answer the majority of questions for external and internal clients.

• Prepare agreements for all booked activities and ensure timely completion both internally and externally.

• Process deposits and payments accurately and according to Finance requirements.

• Provide guidance and support to Museum departments in planning, communicating, and utilizing event and meeting space for partner and internal events.

• Schedule group tours for the public and schools, delivering experiences directed from the Education and Engagement and Visitor Services departments to ensure the best possible guest experience.

• Coordinate arrivals, deliveries, and load-in/load-out schedules in partnership with the Director of Special Events.

• Other duties as assigned

• 
  Associate’s degree or higher

• Ability to manage and organize a high volume of inquiries via email and phone

• Strong customer service skills and a love for working with people is essential to this role

• Excellent written and interpersonal skills

• Ability to maintain confidentiality and privacy of sensitive information

• Skilled in Microsoft Word, Excel, SharePoint, and One Drive

• Comfortable learning and working within new software platforms

• Demonstrated attention to detail with an ability to meet deadlines, manage projects and prioritize multiple tasks.

• Self- motivated with the ability to work both alone and in groups

• High energy and a “roll up your sleeves” attitude

• Flexible, professional, friendly manner

• This is a Monday through Friday position, but candidates must be available to work evenings and weekends as needed

• Experience in Special Events strongly preferred