Now Hiring - WestRock - Manufacturing Account Manager Specialist in Bellingham, MA

• Responsible for completing computer work and general tasks, including:
  • AR Support – pricing / pod / rebills
  • Customer required reports
  • Credits/ Pickup / Incident reports
• Responsible for communicating and interacting with Customers and Sales Associates via telephone, email and in person
• Responsible for office restocking
• Answer phones and route calls
  
• Other duties as assigned.

What you need to succeed:

• Degree preferred or equivalent experience (3-5 years) managing large customer accounts for processes related to account retention, service, and problem solving.
• Software skills including the Microsoft Office Package and custom database software experience is a plus.
• Ability to partner with outside sales to achieve a solid team approach to servicing a customer operationally while creating a customer experience unmatched in the industry.
• Six (6) months customer service experience or six (6) months experience in an office environment
• Analytical Skills - Highly effective analytical skills, ability to quickly identify and understand problems and select appropriate resolutions
• Interpersonal, verbal, and written communication skills
• Fluency in English required, verbal and written, bilingual skills a plus for some locations
• Excellent speed and accuracy in data entry skills (prefer 60 wpm)
• Ability to identify issues and communicate with team or management

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.