Now Hiring - Miner LTD - Account Manager - Sales Services in Los Angeles, CA

The Company

Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.

Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.

Benefits

At Miner we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities!
• Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• Competitive PTO and Paid Holidays
• Training and mentoring – Learn from our experts in the industry
• Advancement opportunities

Link to benefits overview: Benefits

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Account Manager, Sales Services is responsible for ensuring customer growth and satisfaction with Miner Ltd. Services within their assigned territory of responsibility. This role will be responsible for the achievement of service revenue and margin growth budgets and growth of active customers utilizing Miner Services.

Key Job Responsibilities

• Manage service revenue and gross margin growth to budget within assigned territories.
• Prospect, cold call and develop new service customers within assigned territory.
• Develop, implement, and maintain account specific growth strategies for all products offered.
• Adhere to defined sales processes including but not limited to pre-call planning, prospecting, needs exploration, solution development, quoting, negotiation and closing business sales.
• Represent Miner Ltd. as services expert providing consultative support to improve customer operations and solve their unique business needs through proper services and solution application.
• Provide technical support to assist customers in selecting alternative solutions and ensure proper application of new products.
• Educate customers and prospects on the products and services available from Miner.
• Responsible for growth of Proactive Maintenance service contracts, aftermarket accessories & parts sales.
• Support customer product training and understanding of warranties including assistance on submission of warranty claims when necessary.
• Support company sales initiatives including but not limited to strategic account initiatives, marketing campaigns, sales blitzes, trade shows and other growth related activities.
• Assist in Accounts Receivable (when necessary) to ensure prompt payment.
• Work collaboratively with other sales team members where necessary to generate leads and secure equipment sales opportunities within their assigned customer based.
• Partner with suppliers to support knowledge development and customer solution opportunities.
• Develop and present accurate customer quotes for proposed products and services using identified tools in a timely manner to support customer growth.
• Manage order submissions following established processes ensuring necessary documentation is passed to the operational teams for execution.
• Coordinate installation (when applicable) with the Service and Installation Department.
• Utilize company CRM to provide visibility and effectively communicate activity in assigned territory.
• Track and Present personal Sales Metrics to Management as required.
• Attend company training programs and accompany other associates or managers during ride along in order to learn job skills.
• Provide Monthly, Quarterly, and yearly sales forecasting to management as required.
• Travel within defined territory as required.
• Travel to vendors and/or remote sales meetings as required.
• Other duties as assigned by supervisor.

Key Performance Measurements

• Achievement of Revenue and Gross Margin Targets to Budget.
• Service Contract Signings to plan.
• New Customer Acquisition results to plan.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics prescribed by Miner Ltd. leadership, resulting in positive customer and Company impact.

• Experience in business-to-business sales or equivalent technical experience is preferred. Minimum 3 years is required.
• Proven record of prospecting and cold calling clients to achieve new business acquisitions.
• Previous Dock and Door experience is highly desired.
• Strong technical aptitude with ability to understand technical product application is preferred.
• Excellent oral and written communication is required.
• Experience with Microsoft Office Products such as: Word, Excel, PowerPoint, and Outlook is required.
• Experience in Industrial Sales, preferred.
• Experience with Salesforce or similar CRM is preferred.
• Must have valid state issued drivers’ license and clean driving record (Department of Motor Vehicles).
• Must own “reliable” transportation.
• The selected candidate will be required to pass a criminal history background check.

• This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move tools and equipment up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC/DC power in the work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including warehouses, distribution centers, manufacturing plants, refineries and hospital settings. Employees may occasionally work with co-workers’ side-by-side with a moderate level of activity being performed. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate to high.

Miner Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.