Now Hiring - Account Coordinator in Bettendorf, IA

Splitcart is looking for an Account Coordinator who can support our sales and onboarding efforts. This is an exciting chance to be part of a groundbreaking product that is set to introduce a novel approach to group purchasing in the fintech space. You will join a startup that has a vision to empower merchants and consumers with the novel ability to purchase as a group, right within the checkout flow. You will also work with a talented and driven team that values collaboration, innovation, and customer satisfaction. If you are looking for a role that offers variety, challenge, and impact, we want to hear from you!

As an Account Coordinator, you will initially focus on providing administrative assistance to our sales team, such as scheduling meetings, clerical tasks, researching prospects, and generating reports. You will also help new merchants get started with our platform, train them on how to use our products and services, troubleshoot technical issues, and ensure a smooth and positive customer experience. As our company grows, you will shift more of your time and energy into onboarding new accounts and helping them succeed with Splitcart. The ratio of sales support versus onboarding support may vary depending on the company’s needs as we scale. To excel in this role, you need to be energetic, tech-savvy, customer-oriented, and proficient in communication via phone, video conferencing and email. You should also be able to learn new technologies quickly and explain them clearly to merchants with different levels of technical expertise. You should have a collaborative mindset and be willing to share your ideas and feedback to improve the onboarding process. Project management skills and experience working with both internal and external stakeholders are a plus.

Job Functions and Responsibilities

• Coordinate meetings, take detailed meeting notes and track action items for the sales team
• Assist with research of sales targets and potential accounts using existing tools and databases
• Provide detailed analytics and reports on account activity and sales performance
• Coordinate internal and external projects with high-level planning, scheduling and budgeting
• Educate customers on Splitcart’s capabilities and best practices to simplify adoption and align expectations
• Record merchant implementation needs, requests, and questions in the CRM and communicate with leadership
• Ensure superior customer service by monitoring customer satisfaction and feedback and provide suggestions for improvement
• Collaborate with the sales, marketing and product engineering teams for process and product enhancements
• Contribute to the development and refinement of the onboarding process and best practices
• Create and maintain documentation and training materials for the onboarding process
• Assist with managing and updating the sales pipeline and CRM system
• Prepare and send proposals, contracts, invoices, and other documents to prospects and customers
• Conduct market research and analysis to identify new competitors, leads and opportunities
• Assist with planning and executing sales campaigns and events

Education and Skills

• Bachelor’s degree preferred
• Experience and proficiency with web technologies such as Office 365 and CRM toolsets
• Excellent communication skills
• Strong problem solving and analytical skills
• Extreme attention to detail
• Ability to work independently and manage multiple priorities

Job Type: Full-time

Compensation based on experience

Our Benefits Include

• Work remotely
• Exceptional Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• Flex time for daily work scheduling

About Splitcart

Splitcart offers a novel online payments platform which provides consumers an easy-to-use method to split the cost of goods and services with others at the time of purchase. Examples include gifts, tickets to events, hotel rooms and travel expenses. Our market-ready software is a proprietary, patent-pending platform which can be integrated with virtually any e-commerce or storefront software. Splitcart works on any device with our web-based and mobile apps. Key merchant benefits include increased consumer loyalty, reduced cart abandonment, larger average ticket prices per transaction, increased sales and a competitive advantage over non-Splitcart merchants. Splitcart is a unique and exciting opportunity to craft and execute a sales strategy for a new software solution in the fintech space.

For more information, please visit [please apply online] Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Education:

• Bachelor's (Preferred)

Work Location: In person