Now Hiring - Holman - Retail Sales Business Transformation Analyst in Mount Laurel, NJ

Full description of the position

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Retirement Plan
• Paid Time Off
• Tuition Reimbursement

Holman is hiring for a Business Analyst/Transformation Analyst (internal title: Transformation Analyst - Service Transformation) for our growing team!

What will you do?

• Act as the primary liaison between the business and technology team, representing the needs of the business and ensuring that technology solutions are aligned with business objectives.
• Ensure that technology solutions including Salesforce CRM and Customer Supper Center are built to meet business needs, and configured to support the specific requirements of all user groups.
• Work with users and business leaders to identify opportunities for process improvement and automation, and propose solutions that leverage new technology.
• Align with technical delivery team to develop and maintain a roadmap for technology implementation that outlines key milestones, timelines, and resource requirements.
• Collaborate with the technology team to ensure that the user experience is intuitive and easy to use, and that users are provided with the training and support they need to be successful.
• Support CR Transformation Data Scientist and the business, namely CX team, to develop and maintain a set of metrics and KPIs to track the performance of the CRM system and its impact on business operations.
• Work with the technology team to ensure systems are reliable, scalable, and integrated with other key systems and tools.
• Communicate regularly with business leaders and end-users to gather feedback, identify issues, and propose solutions to improve systems.
• Collaborate with Continuous Improvement Lead to ensure changes and rollouts are effectively documented, communicated, measured, and monitored.
• Develop a deep understanding of the business processes and operations, and how technology can be used to improve them.
• Stay up-to-date with industry trends and best practices related to CRM and related technologies, and propose new solutions or enhancements that could benefit the business.
• Perform all other duties and special projects as assigned

What are we looking for?

• Bachelor’s degree in a related field or equivalent work experience
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, etc.)
• 2-4 years’ project management or process improvement experience, including analysis and recommendations
• Proficiency in Salesforce CRM preferred, not required
• Ability to analyze, design, and implement technology solutions.
• Strong collaboration skills to work with cross-functional teams.
• Strong organization, critical thinking, and problem solving skills
• Ability to summarize and express information and ideas in a clear and organized manner

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: Up to $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Project management: 2 years (Preferred)
• Process improvement: 2 years (Preferred)
• Salesforce: 1 year (Preferred)

Work Location: Hybrid remote in Mount Laurel, NJ 08054