/

Now Hiring - Covanta - Energy Mining And Utilities Client Services Specialist II - Milwaukee, WI in Milwaukee, WI

Energy Mining And Utilities Client Services Specialist II - Milwaukee, WI in Milwaukee, WI

Covanta
Base Salary $53K - $71K
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Energy Mining and Utilities

Benefits:

yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Energy & Utilities
To Whom Energy, Mining & Utilities

Location:

Milwaukee, WI
3.5

Full description of the position

Join us in creating a sustainable future and becoming a protector of tomorrow!
Client Services Specialist II (CSS) is an integral part of the Customer Care department. CSS primary focus is to fulfill a number of essential tasks related to delivering a product or service to a client. Serves as the direct link between the Company and the client, managing day to day affairs and ensuring customer satisfaction. Interact with customers to provide all the necessary information they need, process information in response to inquiries and concerns. CSS will be assigned with one or more Solutions Sales Manager (SSM) & provide support, as required. CSS will also work closely with one or more Client Retention Specialist.
Requirements:
  • Ability to answer client questions for proper completion of Covanta’s Material Characterization Form (MCF)
  • Ability to read, interpret and speak to Safety Data Sheets (SDS)
  • Review MCF for completeness, prior to forwarding to Profiling team
  • Ability to lead, motivate & grow team members under direct supervision
  • Have knowledge & ability to articulate the various types of transportation vehicles (van, roll-off, self-dump, ect) to effectively assist client with potential transportation needs.
  • Build positive working relationships among all stake holders to ensure excellent client satisfaction by providing proactive seamless solutions with high degree of communication.
  • Independently generate client proposal (according to prescribed pricing list) on behalf of SSM and/or generate per the direction of SSM or Direct Manager
  • Responsible for logging profiles in CRM/NetSuite Golden Gate
  • Log waste profile paperwork and track progress until final approval package is issued.
  • Check all approval packages for completeness prior to forwarding to client
  • Issue and review approval package with client to ensure they fully understand shipping requirements and terms & conditions (T&Cs), etc.
  • Ability to work closely across all departments, such as, but not limited to, materials profiling team, material compliance(QA/QC), scheduling, dispatch, sales, supply chain, etc. to resolve issues and/or exchange client information
  • Ensure data in CRM, NSGG, DMS, People Soft (PS) are entered correctly, as necessary
  • Ability to learn & fully understand Energy to Waste and Material Processing Facilities capabilities, services, and processes to effectively communicate with clients and offer alternative solutions within Covanta portfolio.
  • Primary duty is to execute business retention calls to recurring clients according to prescribed script
  • Drive repeat business by making each client a priority, by listening to client’s needs, offering solutions, educate client of service offerings, engaging support from SSM, CSS or Direct Manager.
  • Retain call records and enter into CES tracking software system to provide key performance indicators (KPI’s) for client base
  • Resolve assigned Process Map cases within the prescribed timeframe
  • Will be assigned with one or more Solution Sales Manager (SSM) to provide support.
  • Promptly address & resolve issues escalated from Client Retention Specialist (CRS) & SSM
  • Answer, screen and route incoming telephone calls in an efficient, courteous and professional manner; maintain flow of e-mail, maintain customer relations.
  • Act as liaison between client, SSM, CRS, Material Profiling, Material Compliance, etc
  • Collaborate internally & provide resolution to client in a prompt manner, which may require engaging SSM, CRS and/or Direct Manager.
  • Provide reporting and analysis to customers and/or internally, as required & assigned.
  • Ability to analyze needs, recognize potential issues, research alternatives, provide solutions and work through to completion.
  • Respond to client feedback and address service complaints promptly.
  • Assist with aged receivable collection as required.
  • Explain to clients about new products and benefits
  • Participate in client meetings, as needed
  • All other duties as assigned
QUALIFICATIONS:
  • RCRA, DOT & HazCom training, preferred, but not required
  • Desire to have direct customer facing & provide high level of customer service.
  • Experience in waste or recycling industry preferred.
  • Experience supervising direct reports or resources allocated to larger project is preferred (not required)
  • Three to five years of supervisory and inside sales experience.
  • Ability to use sound judgment and problem solve in a fast paced environment.
  • Ability to collaborate and build effective relationships at all levels of the organization.
  • Ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative in a fast paced environment.
  • Ability to follow detailed oral and written instructions.
  • Possession of strong organizational skills.
  • Ability to effectively communicate at all levels both orally and in written form.
  • Proficiency with various computer software packages.
  • 3+ years of relevant experience and degree in related field preferred
Covanta is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

EOE AA M/F/Protected Veteran Status/Disability EEO is the Law Poster (The poster can be found at
[please apply online] Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting us at [please apply online].
Covanta
Company Size
1001 to 5000 Employees
Founded
1983
They Sell
Energy & Utilities
To Whom
Energy, Mining & Utilities
Website
http://www.covanta.com
Revenue
$1 to $5 billion (USD)

Covanta is currently hiring for 3 sales positions
Covanta has openings in: OK, & WI
The average salary at Covanta is:

3 Yes (amount not posted)

Covanta
Rate this company

Sign In to rate this company

Covanta

Covanta is currently hiring for 3 sales positions
Covanta has openings in: OK, & WI
The average salary at Covanta is:

3 Yes (amount not posted)