Now Hiring - Propulsion Technologies International - Customer Account Specialist in Miramar, FL

Non FAA Covered

Role Summary/Purpose

Communicate with customers; insure timely price quotes and shipment dates. Follow up on customers’ parts progress. Maintain customer information on computer database.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Communicate with customers by phone or in person, send repairs quotes and pricings, and receive approved repair orders from customers.
• Understand quote process, prepare change of address records, and issue priorities.
• Solicit sale of new or additional services and/or repairs.
• Adjust complaints concerning billing or service rendered by referring complaints of service failures to designated departments for investigation.
• Provide customers with an arrival notification and advise them of any discrepancies that may have been found.
• Provide RFQ’s, quote and follow up on approvals.
• Follow up parts as they move through the shop.
• Provide customers with weekly or biweekly status reports as per their request and ensure that customer needs are met.
• Answer questions on invoices.
• Make sure shipping instructions are followed. Provide shipment notices to customers.
• Follow up on spare parts orders with the purchasing department if delivery of parts will be affected.
• Listen to and take complaints from customers regarding TAT, quality, shipping issue, and be the communication link between customers, production, planning, and quality.

Required Competencies – Education / Knowledge / Skills and Abilities

Bachelor’s degree preferred, but a combination of High School diploma, or GED; and a minimum of five years of experience and/or training in related field.

• Intermediate Level – Microsoft Office: Outlook, Word, Excel, PowerPoint.
• Quantum database training/experience a plus.
• Ability to deal with confidential and/or sensitive information.
• Ability to multitask in a fast-paced environment.
• Effective oral and written communication skills.

• Ability to speak and understand French is a plus.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to moving mechanical parts and extreme heat. The noise level in the work environment is usually loud, Must be medically fit to wear half/full mask/respirator while applying plasma.

Propulsion Technologies International offers competitive salaries and great benefits with free options. Our Core benefits, that is health, dental and vision insurance start on the 1st of the month following the date of hire. We also offer 401k, life insurance, short term and long term