Now Hiring - Service Call Center Representative BDC in Kansas City, MO

Cable Dahmer Automotive Group is currently seeking Team members to join our growing Service Guest Relations Team!

Our Internet Team is excited to grow and we need to find others who love customers, love the phones and love working around an awesome group of people!

Our company focuses on Employee AND Guest satisfaction - the right people that will be perfect for this position will have those same values!

Schedule & Hours: Monday- Friday, 9am -6pm & every 3rd Saturday, 7am -3pm with the Friday prior off.

Perks & Benefits:

• Paid Vacation
• Medical, Dental, Vision & Pharmacy Coverage
• Health Savings Account
• Short Term Disability
• Health & Wellness programs
• 401k + Company Match Contributions
• Growth Opportunities with Continuous Training and Development
• Employee discounts - Service, Parts, Body Shop and Sales

What you'll do:

• Engage with guests through inbound and outbound calls, emails, and text messages.
• Listen and communicate to calmly and courteously defuse upset guests.
• Schedule appointments and maintain ongoing long-term communications with our guests.
• Respond quickly to internet, phone and chat inquiries using phone, email, texts, scripts, and templates.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management.
• Tech savvy with the ability to utilize our CRM and other Software Systems effeciently and effectively.

What you'll need:

• Ability to Multi-Task
• Excellent computer/technology skills
• Helpful teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Great phone skills
• Valid driver’s license
• Able to work as scheduled and on time

Qualified applicants must pass a pre-employment background check

Previous job experience and references will be verified

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Work Location: In person