Now Hiring - Client Services Manager in Ferndale, MI

At Activate, we specialize in producing innovative and engaging experiences with measurable results for global brands. As a WBENC certified company, we leverage our expertise in the production of kits, mobile tours, and live events to create brand awareness and build customer loyalty.

As an employer, we are dedicated to creating a positive and inclusive work environment where our employees can grow and thrive. We offer opportunities for professional development, competitive compensation packages, and a culture that values collaboration, creativity, and innovation.

Job Summary

Account Managers are responsible for handling the business relationships between Activate and its clients. You will be charged with developing, budgeting, and presenting new live and virtual event programs that align with client initiatives and deliver immense value. Success is measured in building and maintaining strong client relationships.

After a program enters production, Account Managers are responsible for ensuring Activate internal departments are supported in delivering programs that fulfill the specific KPIs of each client.

Additional duties include client prospecting, outreach, and capabilities presentations.

General Responsibilities

• Direct and brief internal Activate departments on client programs and initiatives including: Creative, Production, Operations, and Administration
• Lead the development of new dynamic event programs which includes personally producing: Program Estimates, Large range of programs between 10k – 2M, Statements of Work, Work Back Schedules, Creative Briefs, and Sourcing Decks
• Develop programs that define client’s ROI or KPIs and correctly position Activate to deliver incredible value
• Define scopes of work for potential vendors and negotiate timelines and rates
• Maintain client relationships by managing communication touchpoints
• Manage client retention and gifting campaigns
• Prospect new potential clients through a variety of different source
• Produce relevant and clever marketing material for specific audiences
• Deliver new capabilities presentations to potential leads over the phone and via zoom.
• Maintain prospect lists and report metrics to team leader
• Point person during pitch process: “Own” the room through effective use of public speaking by enthusiastically and articulately delivering new programs

Job Qualifications and Requirements

• Education: Bachelor’s degree required
• Experience: 5+ years of related experience
• Advanced proficiency in Microsoft Office with an emphasis in Outlook, PowerPoint, and Excel
• LinkedIn Sales Navigator experience
• Proficiency in any kind of CRM
• Must be well-organized, creative thinker with strong communication and presentation skills
• Sales professional capable of building strong business relationships

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Account Management: 3 years (Required)
• Sales: 3 years (Required)
• Event Management: 3 years (Required)

Willingness to travel:

• 25% (Required)

Work Location: Hybrid remote in Ferndale, MI 48220