Now Hiring - Spitzer Autoworld - Service BDC Associate in Cleveland, OH

Are you the type of person who enjoys providing a high-level of customer service? Then, Spitzer CDJR of Cleveland wants YOU, as we continue to build a team of dedicated professionals striving to learn, grow and achieve more! As a Service Call Center Representative, you will be highly trained to work with customers over the phone, email and chat to assist customers regarding their vehicle and recall needs, making appointments for clients, handling desk calls, correspondences and attending to customers.

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS:

• Medical/Dental/Vision
• Generous Paid Time Off
• 401K with a 5% Employer Match
• Flexible Work Schedule
• Paid Uniforms and Name Badges
• Voluntary Benefits, such as Life Insurance, and ST/LT Disability
• Company Paid Life Insurance
• HSA with Employer Contribution
• Employee Assistance Program

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Communicate professionally via phone and email on a regular basis following up phone calls to service customers
• Answer phone calls and respond to caller inquiries regarding service appointments and recall needs
• Maintain professional and outgoing demeanor with customer base to build rapport by asking engaging questions and actively listening for key concerns/motivations
• Utilize contact management program to update customer files with proper notes of contact, emails sent, information/calls received, etc.
• Maintain a basic knowledge of product line and current offers/incentives
• Performs other related duties as assigned