Now Hiring - Patient Advocates - Client Service Account Manager in Gray, ME

Full description of the position

Looking to make a meaningful impact and become an expert in a growing field?

An account manager at Patient Advocates has the ability to leverage market innovation and learn cutting-edge provider reimbursement strategies that incentivize performance and meaningful outcomes.

Health care pricing follows very little logic and Patient Advocates brings strategies that inject logic into employer health care spending by insisting on performance on par with national centers of excellence.

An account manager will have direct access to client decision makers regarding employee benefit plans.

An account manager is responsible for ensuring clients receive superior service and overall satisfaction, retention of assigned clients, and maintaining day-to-day relationship.

The account manager proactively reviews plan performance, gauges client satisfaction, and utilizes technology, tools, processes and resources to anticipate client needs and expectations.

The account manager collaborates with the internal team regarding client activity, service needs, as well as coordinating with customer service regarding participant feedback.

The core responsibilities include:

· Managing day-to-day client relationships via knowledge of the client initiatives and benefit plan

· Overseeing initial and ongoing evaluation of client needs

· Creates and delivers month-end and client plan review reports.

· Promoting continuous improvement of administrative processes and procedures relating to benefit activity

· Ensuring delivery of high-quality benefits administration services and customer support consistent with Patient Advocates mission

· Completes updates to Plan Documents, Drafts amendments and coordinates with Client on benefit exceptions

· Frequent communication with clients via technology and face to face visits

· Managing escalated client issues

· Travel to onsite client meetings and open enrollment meetings

· Staying up to date with regulatory changes

· Staying up to date with the clinical team regarding patient care

Skills Required:

· Excellent written and oral communication skills

· Ability to manage multiple priorities in a timely manner

· Strong organizational skills

· Proactive planning and resourcing

· A minimum of 5 years of work in the healthcare industry preferably in customer service or operations role

· Technically savvy and able to adjust to new technologies

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Health Care or Employee Benefits: 1 year (Preferred)
• Account Management: 5 years (Preferred)

Work Location: In person