Now Hiring - Telecommunications Customer Relationship Manager in Pittsburgh, PA

Position summary:

The primary purpose of this position is to maintain and initiate long-term relationships with customers and prospects. In this position the responsibilities will include identifying opportunities, measuring customer experience and providing the support that will effectively and efficiently improve the customer’s business experience.

Essential functions and responsibilities:

• Initiate Customer Experience phone calls
• Support the Sales Team in uncovering new business opportunities
• Call on prospects and past customers to educate on offered services
• Communicate solutions and promotions to customers on an on-going basis
• Provide thorough follow-up after projects, services, and support cases.
• Schedule calls, webinars and meetings with customers as appropriate.
• Handle inbound, unsolicited prospect calls.
• Sales Support
• Perform other duties as needed.

Success factors/job competencies:

• Communication Skills
• Attention To Detail
• Customer Focus
• Interpersonal Skills
• Organization
• Time Management
• Assertiveness
• Self-motivation

Physical demands and work environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individual may be required to travel to customer sites as needed.
• Incumbent will be required to use a computer with keyboard, telephone or handheld mobile device for extended periods of time, and office machinery as needed.
• Individual may occasionally be required to lift, push, pull, and carry up to 10 pounds.
• Incumbent must be able to read, see, hear, and speak.
• Position requires a regular presence in the office during established business hours.

Work Days and Shifts:

Position works Monday–Friday, daylight hours, and additional time as needed to complete work in office.

Education/Certification(s)/License(s) required:

• Associate’s degree required; Bachelor’s degree preferred.
• May be required to participate in safety trainings and/or certifications provided by the Company or customers.
• Valid driver’s license is required, as employee may be required to travel to client site as needed.

Experience/Other required:

• Two (2) or mores years of successful sales support experience, preferably in the electronics services industry (Voice, Data, Security, Multimedia, and/or Structured Cabling).
• Experience using CRM software is preferred.
• Goal-oriented individual with the aptitude to meet and exceed yearly quotas.
• Excellent written and oral communication skills.
• Strong customer relation skills.
• Proficiency in Microsoft Office.