Now Hiring - Courtyard by Marriott Toledo Airport Holland - Sales and Events Coordinator in Holland, OH

Opportunity: Sales and Events Coordinator

Performs administrative tasks as well as light selling duties to groups and meeting events in support of property Director of Sales.

Potential Career Path

Sales Manager or Front Office Manager – Director of Sales or General Manager

Essential Job Functions

• Answer phones; qualify incoming calls and ensure all inquiries are handled in a timely manner.
• Quote prices for group and meeting room events.
• Assist with creating group contracts and banquet orders. Maintains and distributes paper flow and communication with customer and various departments.
• Politely and professionally, converse with clients, all guests, fellow associates and managers.
• Maintain sales system with new business opportunities, group pickup, event function revenue and account updates.
• Reserve guest rooms and confirm meeting space. Communicate updates to appropriate departments.
• Conduct site inspections, meet with walk-in customers needing group/meeting room assistance, fill-in for Director of Sales as needed.
• Assist with creative projects such as special events, bridal shows and sales blitz.
• Oversee catering and event functions to ensure success for client and staff.
• Assist with all sales initiatives to achieve and/or exceed sales goals.
• Maintain high standards of personal, professional appearance and possess a service-oriented manner.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Perform other duties as requested by the Director of Sales and management team.

Position Requirements

• High School diploma or equivalent preferred.
• Previous hotel or sales experience preferred, but not required.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to understanding, clarifying and resolving the concerns and issues raised by guest and fellow associates.
• Must maintain composure and objectivity under pressure.
• Must be able to work with and understand financial information and data.
• Must be able to convey information in a clear and professional manner.
• Must work well in stressful situations and conduct alternative courses of actions when necessary.
• Able and willing to learn Marriott sales and reservation system.

Work Environment and Context

• Work schedule varies and may include occasionally working on holidays, evening and weekends.
• Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It