Now Hiring - A-COM SECURITY - Sales Support Specialist in Columbus, GA

Full description of the position

This role requires experience in IT in the form of a Bachelors degree or direct working experience. Our ideal candidate is passionate about technology and is customer-service oriented!

Acom Integrated Solutions is a leading technology solutions provider celebrating over 50 years in business. Our company specializes in security, fire, and network solutions for residential and commercial clients. We pride ourselves on our commitment to excellence in all aspects of business, and are passionate about extending this commitment to community outreach and support for local organizations and first responders.

Our Sales Support Specialist will provide support to the Network sales team to increase the company’s reputation for reliability and responsive service. This position requires a technically savvy individual who is extremely organized and personable and adept at communicating both verbally and in writing with clients and internal staff.

Key Responsibilities:

• Support sales team by tracking ongoing client jobs and relationships.
• Communicate client requests as appropriate with the team.
• Manage and interpret customer requirements by interacting with clients to understand and anticipate their needs.
• Familiarize and assist end-users on basic software, hardware, and peripheral device operation and use and work with internal support to resolve larger needs.
• Communicates sales or service opportunities and customer concerns and/or suggestions.
• Maintains records of customer communications and contact information as required within CRM (Customer Relationship Management) software.
• Evaluate client feedback and provide after-sales service.

Skills and Qualifications:

• Bachelors or Associate’s degree in IT, Marketing, Communications, or similar qualification required.
• Familiarity with IT terms and specifications and can explain somewhat complex items to clients.
• Strong interpersonal and organizational skills
• Maintain a professional demeanor under stress and operate within customer support standard and operating procedures.
• Ability to work both with a team and independently with an emphasis on quality, accuracy, and timeliness.
• Great attention to detail in projects big and small
• Adept in developing and maintaining strong relationships with management, staff, vendors and customers.

Why Acom?

• Competitive salary that aligns with experience
• Supportive, team-oriented work environment
• Generous PTO and paid holidays to encourage a healthy work-life balance
• Unrestricted opportunity for professional growth and development
• Comprehensive benefits package, including health, dental, vision, and life insurance.
• Breakfast on Fridays, quarterly luncheons, and exciting team building events!

This is not a comprehensive list of duties and are subject to change. Candidates must pass a background check and drug test after accepting offer for employment

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Columbus, GA 31904: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• Microsoft Office: 4 years (Required)
• Administrative: 4 years (Required)
• Software troubleshooting: 3 years (Required)

Work Location: In person