Now Hiring - Abbott - Sr. National Account Manager in Kansas City, MO

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Sr. National Account Manager

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The position of Sr. National Account Manager is within our Toxicology business unit. This role will be responsible for building and sustaining relationships and supporting the growth of eScreen key National Accounts clients with the highest revenue that has the largest growth potential and those with historical expectations of concierge service provided to them. The Sr. National Account Manager will serve as the liaison between Abbott eScreen and assigned top revenue clients, using a consultative approach to manage and up-sale the account to exceed client needs. This requires daily interface with all internal eScreen groups and client contacts at all management levels, including executive support.

What You’ll Work On

• Perform customer troubleshooting, follow-up calls, visits, and support to accounts to ensure retention, increase growth, volume, and utilization of eScreen products

• Execute goals and objective strategies as established by the Manager, Account Management

• Create, coordinate and perform training session(s) for accounts to meet their needs

• Introduce sales and marketing efforts to generate new business and grow existing accounts

• Review and provide data reporting and analysis to the accounts for their use and to identify changes in business trends that may indicate service opportunities

• Articulate account details regarding account productivity, which are growing and which are declining and why

• Use customer relationships to promote additional products and services in order to influence account retention and volume growth over prior year

• Maintain 20-30% minimum travel schedule

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience

• 3-5 years of professional experience

• Experience with managing customer relations via phone, email and in person daily

• Proficient use of: Microsoft Office, including Excel (creating/maintaining spreadsheets), digital conference applications (EX: WebEx, Skype, etc.), CRMs, and similar platforms to track projects and document details

Preferred Qualifications

• Experience in drug testing or Occupational Health-related account management a plus

• Knowledge of Abbott eScreen products and software applications a plus

• Must have proven skills and experience in extensive interactive client relationships

• Needs to understand data and be able to analyze and articulate data findings to internal and external leadership

• Must be an extremely organized person who can manage several open issues and continue to work on them until closed with a resolution; while working on all special projects

• Must be a disciplined note-taker with strong attention to recording all applicable details of a project and all daily issue-resolution situations

• Must have strong time-management skills to be able to perform required daily activities, take on new issues and also complete other duties

• Must be able to work independently and collaborate with a team successfully

• Must have good oral and written communication skills

Apply Now

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: [please apply online] Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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The base pay for this position is $71,300.00 – $142,700.00. In specific locations, the pay range may vary from the range posted.