Now Hiring - Professional Retail Services (NY) - Construction Repair And Maintenance Services Client Manager in Bohemia, NY

Full description of the position

Position Summary - Must have some experience with HVAC.

The Client Manager’s general responsibility is to oversee their clients and 1 coordinator to ensure that they are getting the support they need to ensure their HVAC jobs, clients and Vendors are being accurately handled and meeting the customers’ expectations.

We are looking for someone with Facility Maintenance and HVAC industry experience. To quality for a Client Manger, we need this skillset.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

DAILY:

● Oversee daily operations of (1-2) client coordinator

○ Professionally handle proactive & reactive calls for HVAC Services

○ Provide training (ongoing and new hires)

○ Guide, coach and motivate employees

● Maintain organized emails and follow through with any issues, questions, concerns

● Address escalated issues with clients/coordinators/vendors/accounting

● Update Client ETA’s

● Assign new work orders to coordinator

● Continue to manage Individual Follow-Up Que

● Maintain consistent contact with vendors for updates/quotes/invoices/checklists/assets

● Update clients consistently on work order status via email or through their software system

● Enter vendor/client quotes into Facilities Exchange

● Negotiate rates and prices for labor/materials

● Manage/maintain profit percentage set by Manager

● Understand the mechanical operations of HVAC and refrigeration units

● Work with the accounting department to resolve any billing errors

● Manage all assigned client distro emails (handling client emails via group boxes)

● Obtain verbal/onsite client approvals

● Process Approved/Declined client quotes

● Submit client quotes, vendor proposal

WEEKLY:

• Review all weekend calls to ensure entered properly (Monday’s)

● Communicate with on call after hours staff

MONTHLY:

● On call rotation

AS NEEDED:

● Ensure client manuals are up to date

● Recruiting for new vendors as needed (reactive/proactive)

Job Type: Full-time

Pay: $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Travel requirement:

• No travel

Ability to commute/relocate:

• Bohemia, NY 11716: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you worked in a Facility Maintenance Company? How many years?
• How many years of HVAC knowledge do you have?

Experience:

• Office: 1 year (Preferred)

Work Location: In person