Now Hiring - Senior Account Manager in Lindon, UT

JOB DESCRIPTION

TITLE: SENIOR ACCOUNT MANAGER LOCATION: LINON, UT

CLASSIFICATION: SALARY - FULL TIME REPORTS TO DIRECTOR

American Crafts is a scrapbooking wholesaler that began in 1994. We continue to grow quickly and need someone who can keep up with a fast paced environment. Please visit our website to learn more about our company [please apply online] The Account Manager must ensure accuracy of client required forms and product information. This requires a keen attention to detail and superior Excel skills. The successful candidate should be able to meet the strict specifications of clients and have an enthusiasm for details and precision.

What We Offer:

• Visit [please apply online] 401(k)/Roth Retirement
• 401(k)/Roth Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Critical Illness & Critical Accident Insurance
• Short Term/Long Term Disability Insurance
• Employee Assistance Program
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Life Insurance
• Paid Time Off
• Holiday Pay
• Flex work hours
• Employee Appreciation Events
• Birthday Gift from CEO
• Free Snacks and Soda
• Employee Discount
• Employee Recognition awards
• Access to business library for skill building and self-improvement
• Parental Paid Leave
• Gym Membership
• Fun monthly employee appreciation events (breakfast and lunches, free throw shooting contest, costume contest at Halloween, Christmas party with prizes, and more!)

Job Duties:

The Account Manager works directly with the Sales Manager and the Client. They are responsible for managing sales opportunities for American Crafts. They are also responsible for communicating the clients committed project(s) to the correct team members. A commitment is a project that will result in an official PO from the client.

• Track and analyze Purchase Orders and Sales Orders for client•
• Complete precisely detailed forms for introduction of new products to client
• Creating product descriptions, including some technical writing
• Measuring products for dimensions
• Manage and solve conflicts with client
• Co-ordinate efforts between design, sales staff, and sourcing department on behalf of client
• Manage Back Orders for client, including investigating time frames and production issues
• Follow any special instructions pertaining to an individual customer’s needs
• Build long lasting relationships with customers through superior customer service
• Participate with management in creating sales plans and goals
• Determine customer requirements and expectations
• Respond in a timely manner to all customer inquiries, including emails and phone calls
• Assist customers with special requests and problems
• Maintain any technological proficiencies that may be required
• Practice honesty and integrity in customer relationships
• Assist in keeping facility and work area clean, neat, safe and operating efficiently
• Follow all established policy and safety guidelines in a drug free workplace

Job Requirements:

• Accuracy and attention to detail
• High level of data accuracy
• Technical writing skills
• Ability to enter large amounts of data into spreadsheets and forms
  • Intermediate to expert Excel ability
• Able to work independently
• Manages time effectively and adapts quickly to changing priorities
• Capable of following written instructions and documented procedures
• Comfortable in fast paced environment
• Team player who works productively with wide range of people
• Effective listening, verbal, and written communication skills
• Able to multi-task
• Problem solving and analytical ability
• Pass a company administered drug test if requested
• Demonstrate ethical standards and integrity
• Work in Asana to manage all programs and coordinate with other teams

Equal Employer Opportunity (EEO): American Crafts provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, American Crafts complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.