Now Hiring - Knoxville TVA Employees Credit Union - Member Relationship Officer - Outbound Call Center in Knoxville, TN

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

Submit your application to us today and let us be the First Choice for your new career journey!

About Us:

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 264,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Benefits:

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

PRIMARY RESPONSIBILITIES:

Contact current and potential members using methods such as telephone, letters, e-mails and direct mail. Follow up as needed.

Present information to current and potential members on available services, such as direct deposit, share accounts, electronic banking, lending products, Certificates of Deposits and Individual Retirement Accounts, as appropriate.

Maintain an up-to-date member database.

Respond to members’ needs in a timely manner, such as returning phone calls, answering emails, etc.

Analyze, identify and report successful business development methods to manager

Make sound credit decisions within loan policies and guidelines in order to maintain loan portfolio at an acceptable level of delinquency.

Maintain computer accuracy when entering transactions.

Review all relevant policies and procedures on an annual basis.

Promote all products and services by cross-selling to meet members’ needs.

Keep Outbound Call Center Manager or Assistant Manager informed of actual or potential problems.

Compile information for management reports, as needed or requested.

Follow all Credit Union policies, procedures and regulations.

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).

Maintain regular and predictable attendance.

Work cooperatively with others.

All other duties as assigned.

QUALIFICATIONS:

Education/Experience – High school diploma or general education degree (GED); Related experience and/or training. Lending and cross-selling experience required.

Licenses and Certifications – State of Tennessee Department of Commerce and Insurance license.

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)