Now Hiring - Relentless - Account Executive, Client Services in Cleveland, OH

Full description of the position

Relentless Recovery, Inc. has an *IMMEDIATE* opening for an Account Executive for our Client Services Dept. This position requires the ability to think outside the box, multi-task and use selling/negotiating skills to obtain results. You must have critical thinking, problem solving and decision-making skills. The key is resolving all account issues for the Client and helping Relentless recover vehicles over the phone. You must develop and maintain professional relationships with all customers.

Qualifications

Job Knowledge, Skills and Abilities:

• 1-3 years Customer Service Experience
• Ability to assess the best course of action.
• Excellent Phone Presence
• Strong attention to detail, goal oriented and highly organized
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• Demonstrates ability to be team player
• Microsoft Office

Additional Responsibilities:

• Search for and contact Customers and Clients on a continuous basis
• Seek and continuously develop knowledge and information regarding accounts & clients
• Good negotiation skills accomplished through mutual communication between agent and customer to successfully obtain the vehicle or payment for our Clients
• Meet and exceed daily goals and monthly goals
• Initiate outbound calls that are effective in scope, and lead to successful recovery or payment or timely arrangement to satisfy the account delinquency for our Clients
• The ability to balance both incoming customer service/collection inquiries from customers, while delivering an exceptional level of service

Qualifications

Education and Experience:

• 2+ years Customer Service experience
• Skilled in the art of Negotiation and Conflict Resolution
• Skills in Collections and the Art of Sales
• Skills in Effective Decision Making

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Are you willing to submit to a background check?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person