Now Hiring - ALCOM (USA) - Client Relationship Manager in Winslow, ME

Full description of the position

POSITION: Client Relationship Manager

STATUS: Hourly, Non-Exempt

LOCATION: Winslow, Maine

REPORTS TO: Customer Service Manager

DATE: July 2023

POSITION SUMMARY:

The Client Relationship Manager performs sales and customer service functions for existing accounts in a fast-paced manufacturing environment. This position will support all six sites, our outside sales representatives, and the dealers.

This is a great opportunity to pave the way for upward mobility inside our national sales group!

FUNCTIONS AND RESPONSIBILITIES:

Interact with existing dealers to sell new or existing products and promotional programs.

Manages the complete sale life cycle, including quotes, reviews, and order confirmation.

Actively manages customer accounts, including open sales, outstanding invoices, etc.

Conducts customer follow-up on past sales and delivery of products.

Assists end-user inquiries and directs them to proper channels for resolution.

Communicates with geographically separated manufacturing facilities to ensure

customer orders are complete and understood.

Maintains customer database to track and document interactions.

Assists Outside Sales Representatives with quote adjustments and dealer relations while

out of the office.

Assists in the management of the Alcom Orders email account.

Enters quotes and orders into Genius Solutions and presents them to the dealer for review and

approval.

Communicates with dealers when orders have missing or incorrect information.

Coordinates with CAD Technician to develop drawings for custom Work Orders.

Coordinates with Purchasing to order custom parts on Work Orders.

DESIRED EDUCATION/EXPERIENCE:

High School diploma or GED with two to three years of related experience and

training or equivalent combination required

Bachelor's degree in Business preferred; Associates degree with one to two years of

related experience will be considered

Proficiency in Microsoft Excel and Microsoft Word required

Experience with Quickbooks and Customer Relationship Management system preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to write reports and business correspondence in a professional manner.

Ability to effectively establish rapport, present information, and respond to questions

from managers, dealers, customers, and the general public.

Ability to sell and explain product offerings.

Excellent oral, written, and listening communication skills

Ability to apply basic accounting concepts to calculate discounts,

percentages, and volume.

Excellent organizational skills

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

This job operates in an office environment and is mainly sedentary. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Work Location: In person