Now Hiring - Mount Sinai Health System - Healthcare Concierge Membership Sales Manager in West Palm Beach, FL

Full description of the position

The Membership Sales Manager will be responsible for all new sales and account management of individual consumer accounts for the Mount Sinai New York Palm Beach Concierge Care practice. The Manager will collaborate cross-functionally to develop a strategy to increase new membership through cultivating sources to attract members and exploiting existing relationships with current patients. Additionally, the manager will focus efforts on maintaining existing members who have purchased concierge health center memberships. The Manager will own prospecting and lead communications as well as membership renewal, maintenance, and optimization for these individuals.

Responsibilities

● Growth of New Concierge Memberships

○ Develop and execute a curated local sales strategy to attract consumers who might be interested in a concierge medical membership

■ Actively progress leads through the sales funnel

■ Assist new members with registration

○ Create and nurture relationships with existing consumer customers

■ Leverage relationships to create new sales growth opportunities

○ Collaborate with leadership to establish and meet local health center sales goals

○ Work cross-functionally with marketing, product, and operations to ensure customer needs are met

● Executive Membership Renewal

○ Own the book of business for existing members

■ Act as main POC for membership-related requests, manage in a timely manner

■ Represent the voice of the consumer customer in evolving the concierge product

○ Establish best renewal practice and execute consistently each month

○ Seek opportunities for process and product improvement

○ Receive and track feedback and data from consumer customers

● Executive Member Services Liaison

○ Work closely with a team of health navigators specifically dedicated to the concierge population

○ Provide advice and education on best practices for ensuring quality member interactions

○ Assist with special requests to guarantee effective solution for member issues

○ Provide service recovery when appropriate

● Other

○ Contribute to the Commercialization team

■ Participate in cross-functional meetings

■ Advocate for customer needs

○ Provide at least 1 formal appraisal and 1 check-in annually for direct reports

○ Collaborate with marketing to develop and maintain strategy

○ Be available in times of need to support the customer experience

Job Type: Full-time

Pay: $120,000.00 per year

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• West Palm Beach, FL 33401: Reliably commute or planning to relocate before starting work (Required)

Experience:

• concierge: 1 year (Preferred)

Work Location: In person